Sr Developer - Salesforce Support Engineer (INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI, IN)

Birlasoft
Pune
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 2-4 yearsSkills: ["Stakeholder management","Communication"]

Own end-to-end production support for Salesforce applications, handling incident, problem, and change management while troubleshooting complex application, integration, and data issues. Perform root-cause analysis and drive permanent fixes, manage Salesforce security and data quality, and enhance Service Cloud workflows such as case management and escalations. Partner with stakeholders, development teams, and vendors, support releases and hypercare, and mentor junior support engineers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Birlasoft
Birlasoft
12 hours ago

Sr Developer - Salesforce Support Engineer (INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI, IN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own end-to-end production support for Salesforce applications, handling incident, problem, and change management while troubleshooting complex application, integration, and data issues. Perform root-cause analysis and drive permanent fixes, manage Salesforce security and data quality, and enhance Service Cloud workflows such as case management and escalations. Partner with stakeholders, development teams, and vendors, support releases and hypercare, and mentor junior support engineers.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide end-to-end production support for Salesforce applications.
  • •Lead incident, problem, and change management activities, troubleshoot complex issues, and perform root-cause analysis to drive permanent fixes.
  • •Manage Salesforce security, sharing, data quality, and system performance.
  • •Support and enhance Service Cloud processes including case management, queues, assignment rules, and escalations.
  • •Coordinate with business stakeholders, development teams, and external vendors; support release planning/deployment and hypercare; mentor junior support engineers and maintain support metrics and governance updates.

Key Requirements

  • •4 to 5 years of Salesforce Administration and Production Support experience.
  • •Strong expertise in Sales Cloud and Service Cloud.
  • •Experience with Salesforce security architecture and access management.
  • •Hands-on experience with Flow automation and troubleshooting.
  • •Experience supporting integrations with external applications and knowledge of deployment/change management.
Experience:2-4 years
Skills:Stakeholder managementCommunication
Certifications:Salesforce Certified AdministratorSalesforce Service Cloud Consultant
Tech Stack:SalesforceSales CloudService CloudFlowServiceNowJiraIncident ManagementProblem ManagementReports & DashboardsData ManagementRoot Cause AnalysisProduction Support

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn