Food Experience Manager

Stripe
San Francisco
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Stakeholder management","Leadership","Analytical thinking","Systems thinking","Strategic advising"]

Build and scale Stripe’s global food programs by designing and documenting standardized “playbooks” for operations like vendor QBRs, new site launches, and budget management. Drive consistent execution of global food standards across a multi-region portfolio, analyze feedback and operational data to surface trends and risks, and lead strategic vendor partnerships. Partner with the Global Head of Food to advise on office growth, ensuring design and operational readiness worldwide.

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Stripe
Stripe
1 month ago

Food Experience Manager

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Last checked: 12 hours agoStatus: Live

Job Summary

Build and scale Stripe’s global food programs by designing and documenting standardized “playbooks” for operations like vendor QBRs, new site launches, and budget management. Drive consistent execution of global food standards across a multi-region portfolio, analyze feedback and operational data to surface trends and risks, and lead strategic vendor partnerships. Partner with the Global Head of Food to advise on office growth, ensuring design and operational readiness worldwide.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Design, build, and document global operational “playbooks” for core functions such as vendor QBRs, new site launches, and budget management.
  • •Ensure successful execution of global food standards across a multi-region office portfolio with consistency, compliance, and high performance.
  • •Analyze user feedback and operational data to identify trends, risks, and opportunities, turning insights into actionable business intelligence.
  • •Manage strategic food service partner relationships, ensuring adherence to SOWs and leading Quarterly Business Reviews.
  • •Develop adoption plans, training, and communication strategies to drive program change across regions and advise on new builds and expansions.

Key Requirements

  • •8+ years leading and scaling complex, customer-facing operations (e.g., food & beverage, high-end retail, or tech).
  • •Experience building and deploying scalable concepts across multi-unit or multi-regional operations.
  • •Proven ability to manage a P&L and use data to drive business decisions.
  • •Direct experience managing high-stakes third-party vendor relationships, including contract negotiation and performance management.
  • •Ability to synthesize data from multiple regions into a cohesive strategic narrative.
Skills:Stakeholder managementLeadershipAnalytical thinkingSystems thinkingStrategic advising
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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