IT Support Engineer

Anthropic
Dublin
Workplace: OnsiteFull timeEUR 125,000 - 165,000 annuallyFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Service mindset","Good judgment","Strong troubleshooting","Clear communication","Ownership"]

Support employees across an expanding mostly macOS environment while troubleshooting hardware, software, networking, and account issues through tickets, Slack, and in-person help. Diagnose and fix problems across macOS plus ChromeOS, iOS, Android, and core SaaS platforms like Google Workspace, Slack, GitHub, and Atlassian. Manage device enrollment and policy enforcement, handle access management and escalations, and contribute to automation using Bash and Python.

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FursaFursa
Anthropic
Anthropic
2 days ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support employees across an expanding mostly macOS environment while troubleshooting hardware, software, networking, and account issues through tickets, Slack, and in-person help. Diagnose and fix problems across macOS plus ChromeOS, iOS, Android, and core SaaS platforms like Google Workspace, Slack, GitHub, and Atlassian. Manage device enrollment and policy enforcement, handle access management and escalations, and contribute to automation using Bash and Python.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Triage and resolve IT issues across hardware, software, networking, and accounts via ticketing, Slack, and in-person support.
  • •Diagnose and fix problems across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
  • •Troubleshoot device enrollment, configuration profiles, and policy enforcement.
  • •Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) and coordinate escalations across teams.
  • •Provide hands-on support for user technology and AV/conference room/printer systems, join an on-call rotation, and document solutions/runbooks.

Pay and Benefits

Salary: EUR 125,000 - 165,000 annually
Schedule:4-Day Week
Perks:Parental LeavePaid Leave

Key Requirements

  • •Hands-on IT support experience in a fast-paced environment.
  • •Experience supporting macOS endpoints and supporting ChromeOS, iOS, and Android.
  • •Experience with Google Workspace administration and Slack administration (permissions, workspace management, troubleshooting).
  • •Understanding of identity and access fundamentals including SSO, MFA, and directory services.
  • •Basic scripting skills (Bash or Python) for automation and strong troubleshooting skills.
Experience:SaaS
Education:Bachelor's in A field relevant to the role as demonstrated through coursework, training, or professional experience
Skills:Service mindsetGood judgmentStrong troubleshootingClear communicationOwnership
Languages:English
Tech Stack:MacOSChromeOSIOSAndroidGoogle WorkspaceSlackGitHubAtlassianSSOMFADirectory servicesMDMBashPythonSlack administration

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn