Service Delivery Engineer 1

Dell
Kansas
Workplace: RemoteFull timeUSD 56,525 - 73,150 annuallyFunction: Transportation & Fleet OperationsExperience: 1+ yearsSkills: ["Problem-solving","Communication","Documentation","Ability to manage priorities","Independent work","Adaptability"]

Support data center delivery operations by installing, racking, cabling, and decommissioning servers, network equipment, and storage devices. Perform hardware break/fix, monitor infrastructure alarms, and respond to incidents and service requests in line with SOPs and SLAs. Handle customer-specific delivery support, coordinate technical/process documentation, and participate in a rotating 24x7 on-call schedule while partnering with internal teams to improve the customer experience.

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FursaFursa
Dell
Dell
3 days ago

Service Delivery Engineer 1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Support data center delivery operations by installing, racking, cabling, and decommissioning servers, network equipment, and storage devices. Perform hardware break/fix, monitor infrastructure alarms, and respond to incidents and service requests in line with SOPs and SLAs. Handle customer-specific delivery support, coordinate technical/process documentation, and participate in a rotating 24x7 on-call schedule while partnering with internal teams to improve the customer experience.
Location: Kansas
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Entry level

Key Responsibilities

  • •Install, rack, stack, cable, and decommission servers, network equipment, and storage devices in the data center.
  • •Perform hardware break/fix by replacing server components, network devices, power supplies, drives, and memory.
  • •Monitor data center infrastructure and respond to alarms, incidents, and service requests per procedures and SLAs.
  • •Provide specific delivery support for a single customer, including facilitating issue analysis and coordinating technical/process documentation.
  • •Participate in a rotating on-call schedule to support 24x7 data center operations and respond to critical incidents outside normal hours.

Pay and Benefits

Salary: USD 56,525 - 73,150 annually

Key Requirements

  • •1+ year of experience supporting servers or storage equipment in a data center environment.
  • •Strong problem-solving, communication, and documentation skills.
  • •Ability to manage multiple priorities and work independently.
  • •Adaptable to changing environments and operational requirements.
  • •Meet physical and security requirements, including forklift certification, lifting up to 50 lbs, and obtaining a Secret Clearance.
Experience:1+ years
Education:
Skills:Problem-solvingCommunicationDocumentationAbility to manage prioritiesIndependent workAdaptability
Certifications:ITIL FoundationForklift certification
Tech Stack:AWSAzureITIL

Eligibility

Security Clearance:Secret

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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