Service Advisor - Plainview, NY

Lucid Motors
New York
Workplace: OnsiteFull timeUSD 28 - 38 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsSkills: ["Interpersonal skills","Compassionate","Patient","Problem-solving","Communication"]

Serve as the customer-facing point for vehicle service from greeting through handover. Consult with technicians, document customer concerns for diagnosis and repair, and explain service options with time and cost estimates. Manage vehicle check-in and inspections, track maintenance/repairs through quality standards, handle loaner/ride logistics, and address warranty claim outcomes. Ensure accurate work orders and invoice/signatures via DocuSign, uphold CSI, and provide phone coverage as needed.

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Lucid Motors
Lucid Motors
3 months ago

Service Advisor - Plainview, NY

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the customer-facing point for vehicle service from greeting through handover. Consult with technicians, document customer concerns for diagnosis and repair, and explain service options with time and cost estimates. Manage vehicle check-in and inspections, track maintenance/repairs through quality standards, handle loaner/ride logistics, and address warranty claim outcomes. Ensure accurate work orders and invoice/signatures via DocuSign, uphold CSI, and provide phone coverage as needed.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure clients are informed throughout the service experience from initial contact to vehicle handover.
  • •Conduct comprehensive inspections and check-in processes, identifying and reporting damage or visible wear.
  • •Check in new vehicles and document transport damage on PDI vehicles with accurate notation on the Bill of Lading and proper internal documentation.
  • •Manage loaner agreements and coordinate rental/ride support for customers as needed, including Lyft rides.
  • •Review work orders after technicians complete tasks to ensure accurate documentation and time punches aligned to labor operations; act as the last QC step before returning vehicles.

Pay and Benefits

Salary: USD 28 - 38 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •2-5 years of previous automotive experience with training in a Service Advisor or front-of-house customer-facing role.
  • •Excellent interpersonal skills with a compassionate, patient demeanor.
  • •Ability to articulate and document details to ensure smooth workflow and tailor automotive terminology to customers.
  • •Proficiency with computer applications such as Microsoft Office and the ability to learn proprietary DMS software.
  • •Valid driver’s license with no suspensions within the past year (with additional requirements for drivers under 21).
Experience:2-5 yearsAutomotive
Education:
Skills:Interpersonal skillsCompassionatePatientProblem-solvingCommunication
Licenses:Valid driver’s license
Certifications:CPR training
Languages:English
Tech Stack:Microsoft OfficeDocuSignDMSBill of Lading (BOL)

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn