Senior Technical Success Manager

Zscaler
Minnesota, Illinois, Wisconsin, Ohio
Workplace: RemoteFull timeUSD 143,500 - 205,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Ownership","Collaboration","Integrity","Problem-solving","Communication","Influence","Project management","Adaptability","High-trust collaboration","Growth mindset"]

Drive deep product adoption and technical strategy for top-tier customers by serving as a primary advisor to resolve complex infrastructure and implementation challenges. Manage premium customer support relationships across channels, lead escalations, and deliver product training (on-site and virtual). Monitor customer environments to provide proactive recommendations and translate insights into requirements for Product Management, while partnering with Field Sales on security adoption projects.

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FursaFursa
Zscaler
Zscaler
1 day ago

Senior Technical Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Drive deep product adoption and technical strategy for top-tier customers by serving as a primary advisor to resolve complex infrastructure and implementation challenges. Manage premium customer support relationships across channels, lead escalations, and deliver product training (on-site and virtual). Monitor customer environments to provide proactive recommendations and translate insights into requirements for Product Management, while partnering with Field Sales on security adoption projects.
Location: Minnesota, Illinois, Wisconsin, Ohio
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage premium customer support relationships across multiple channels with elite responsiveness and service quality.
  • •Partner with Field Sales to drive successful adoption and advise on web and email security implementation projects.
  • •Serve as the liaison for Premium Support customers by managing escalations and delivering critical cloud update notifications.
  • •Deliver high-impact on-site and virtual product training for customers on the latest security technologies.
  • •Monitor customer environments to provide proactive recommendations and translate field insights into product requirements for Product Management.
Travel: Medium travel

Pay and Benefits

Salary: USD 143,500 - 205,000 annually
Perks:Health InsurancePaid LeaveParental LeaveRetirement

Key Requirements

  • •Foundational understanding of AI/ML technologies and experience leveraging AI-driven solutions to optimize outcomes within your domain.
  • •Extensive experience in technical account management or customer success supporting web and email security solutions.
  • •Bachelor’s degree in computer science or engineering, or equivalent professional industry certifications.
  • •Expert-level knowledge of enterprise networks, infrastructure, advanced protocol workflows, and troubleshooting tools such as Wireshark, WinMTR, or Fiddler.
  • •Ability to communicate complex technical solutions clearly, influence customer leadership and engineers, and manage strategic projects end-to-end to drive customer value.
Experience:AI/MLTechnical account managementCustomer successWeb securityEmail security
Education:Bachelor's in computer science or engineering
Skills:OwnershipCollaborationIntegrityProblem-solvingCommunicationInfluenceProject managementAdaptabilityHigh-trust collaborationGrowth mindset
Tech Stack:AI/MLWiresharkWinMTRFiddlerShell scriptingSQLCiscoJuniperSAMLLDAPIPSIDSDLP

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn