Chainguard

1 week ago

Customer Success Manager, Enterprise - Central

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own enterprise customer relationships post-sale, serving as the day-to-day point of contact through onboarding, implementation, and adoption. Lead success planning to align goals, requirements, and change management, and drive Business Value Realization. Advocate for customer needs across internal teams, manage issues with Technical Support and Customer Engineering, and build deep product expertise to help customers optimize usage, renew, and expand while minimizing churn risk.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the post-sales primary point of contact for enterprise customers through onboarding, implementation, and adoption.
•Drive success planning with customers and pre/post-sales teams to align on requirements, goals, challenges, and business value realization.
•Act as the voice of the customer internally, collaborating across Solutions Architects, Technical Support, Product Management, Engineering, and Sales.
•Collaborate with Technical Support and Customer Engineering teams to ensure timely customer issue resolution.
•Develop hands-on technical knowledge of the product and educate customers on features, best practices, and security principles.

Pay and Benefits

Salary: USD 130,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionParental LeaveRemote Work

Key Requirements

•3+ years in enterprise customer-facing roles collaborating with technical and business teams (Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support).
•Domain knowledge in areas such as Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
•Strategic, proactive ownership of a customer portfolio with high autonomy in decisions to drive customer outcomes and manage escalations.
•Entrepreneurial mindset to build new processes or practices to better serve customers.
•Strong emotional intelligence and priority management skills with commitment to continuous learning.

Skills:Customer advocacyCollaborationIssue managementEmotional intelligencePriority managementChange managementAutonomyContinuous learningEntrepreneurial mindset

Languages:English

Tech Stack:AWSGCPAzureContainersLinux

Company Brief

Chainguard

Builds software supply chain security solutions for containerized and Kubernetes-native environments, offering tools for secure builds, attestations, vulnerability scanning, and policy enforcement to help organizations deploy trustworthy software at scale.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2020

Website LinkedIn

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Chainguard

1 week ago

Customer Success Manager, Enterprise - Central

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the post-sales primary point of contact for enterprise customers through onboarding, implementation, and adoption.
•Drive success planning with customers and pre/post-sales teams to align on requirements, goals, challenges, and business value realization.
•Act as the voice of the customer internally, collaborating across Solutions Architects, Technical Support, Product Management, Engineering, and Sales.
•Collaborate with Technical Support and Customer Engineering teams to ensure timely customer issue resolution.
•Develop hands-on technical knowledge of the product and educate customers on features, best practices, and security principles.

Pay and Benefits

Salary: USD 130,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionParental LeaveRemote Work

Key Requirements

•3+ years in enterprise customer-facing roles collaborating with technical and business teams (Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support).
•Domain knowledge in areas such as Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
•Strategic, proactive ownership of a customer portfolio with high autonomy in decisions to drive customer outcomes and manage escalations.
•Entrepreneurial mindset to build new processes or practices to better serve customers.
•Strong emotional intelligence and priority management skills with commitment to continuous learning.

Skills:Customer advocacyCollaborationIssue managementEmotional intelligencePriority managementChange managementAutonomyContinuous learningEntrepreneurial mindset

Languages:English

Tech Stack:AWSGCPAzureContainersLinux

Company Brief

Chainguard

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2020

Website LinkedIn