Customer Logistics Executive

The Kraft Heinz Company
Egypt
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 1-3 yearsEducation: bachelorsSkills: ["Analytical skills","Communication","Interpersonal","Influencing","Customer-centric mindset"]

Own end-to-end customer order fulfillment with key distributors, serving as the main escalation point for logistics and delivery service issues. Track logistics KPIs, manage order accuracy and on-time delivery, and coordinate with freight forwarders to improve cycle times. Support demand visibility through shipment reporting, S&OP input, risk assessments, and inventory actions. Drive customer excellence, service levels, and logistics contract compliance including LC processing.

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The Kraft Heinz Company
The Kraft Heinz Company
1 month ago

Customer Logistics Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 29 days agoStatus: Live

Job Summary

Own end-to-end customer order fulfillment with key distributors, serving as the main escalation point for logistics and delivery service issues. Track logistics KPIs, manage order accuracy and on-time delivery, and coordinate with freight forwarders to improve cycle times. Support demand visibility through shipment reporting, S&OP input, risk assessments, and inventory actions. Drive customer excellence, service levels, and logistics contract compliance including LC processing.
Location: Egypt
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Act as the primary liaison between Kraft Heinz and the distributor, addressing inquiries, concerns, and escalations.
  • •Manage the full order fulfillment cycle from placement to delivery, ensuring accuracy, on-time delivery, and resolution of discrepancies.
  • •Meet logistics KPI and service level targets by monitoring distributor order routines and coordinating stock availability.
  • •Support demand drivers and data visibility through monthly shipment KPI reporting and contributions to S&OP discussions.
  • •Oversee customer excellence activities including customer meetings, segmentation strategy, and service level agreement documentation while coordinating customer and internal stakeholders.

Key Requirements

  • •Bachelor’s degree in supply chain, Finance, or a related field.
  • •1 to 3 years of experience in operations, logistics, or analysis.
  • •Prior experience in an FMCG environment.
  • •Excellent analytical skills with the ability to proactively challenge and advise.
  • •Strong communication and interpersonal skills, including experience dealing with senior management.
Experience:1-3 yearsFMCG
Education:Bachelor's in supply chain, Finance, or related field
Skills:Analytical skillsCommunicationInterpersonalInfluencingCustomer-centric mindset
Languages:English

Company Brief

The Kraft Heinz Company
The Kraft Heinz Company is a global food and beverage company producing iconic packaged foods and condiments across categories like cheese, meals, condiments, and beverages, serving retail, foodservice, and consumer markets worldwide.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2015
WebsiteLinkedIn