Team Lead, Legal Response

OKX
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceSkills: ["Communication","Detail-oriented","Problem-solving","Coaching","Leadership","Time management","Ability to work independently","Teamwork","Working under pressure","Solution mindset"]

Lead a team of Legal Response agents to triage and manage law enforcement requests, ensuring SLA and quality performance for time-sensitive cases. Serve as first-line escalation for external and internal stakeholders, maintain SOPs for regulatory handling, and use KPI dashboards to drive team-level reporting and improvements. Coach and develop agents through 1:1s, performance reviews, and shift planning to support 24x7 coverage in Kuala Lumpur.

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FursaFursa
OKX
OKX
1 day ago

Team Lead, Legal Response

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead a team of Legal Response agents to triage and manage law enforcement requests, ensuring SLA and quality performance for time-sensitive cases. Serve as first-line escalation for external and internal stakeholders, maintain SOPs for regulatory handling, and use KPI dashboards to drive team-level reporting and improvements. Coach and develop agents through 1:1s, performance reviews, and shift planning to support 24x7 coverage in Kuala Lumpur.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Lead a team of Legal Response agents by assigning and triaging law enforcement requests, monitoring SLA and quality, and stepping in on complex cases.
  • •Act as first-line escalation for law enforcement and internal stakeholder queries, resolving what you can and escalating with clear context.
  • •Maintain and enforce SOPs for handling law enforcement and regulatory requests, surfacing process gaps and recommending fixes.
  • •Own team-level metrics and reporting, including SLA adherence, backlog aging, error rate, and volume trends using team tools.
  • •Plan 24x7 shift schedules, manage shrinkage, coordinate training needs, and participate in recruitment activities for the team.

Pay and Benefits

Perks:Learning BudgetMeal AllowancesWellness StipendHealth Insurance

Key Requirements

  • •Degree in law, compliance, or a related field, or equivalent experience demonstrating critical thinking.
  • •Prior experience leading or supervising a team and holding others accountable.
  • •Comfortable working with data (SLA/volume/error dashboards) to make day-to-day team decisions.
  • •Strong written and verbal communication with strong attention to detail, especially under time pressure.
  • •Willingness to work rotational shifts to support 24x7 operations at Tun Razak Exchange.
Education:
Skills:CommunicationDetail-orientedProblem-solvingCoachingLeadershipTime managementAbility to work independentlyTeamworkWorking under pressureSolution mindset
Languages:English

Company Brief

OKX
Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Victoria, Seychelles
Founded: 2017
WebsiteLinkedIn