NTT

4 weeks ago

Cloud Support Engineer/Specialist

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide unified production management support for cloud infrastructure, helping improve stability and performance by analyzing recurring failures and advising application owners on fixes. Triage and troubleshoot production incidents while assessing risk of actions. Collaborate globally with engineering and stakeholders, and leverage engineering-developed tools to automate failure detection and health restoration. Focus on reducing risk and cost through continuous monitoring and infrastructure automation.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Perform cloud infrastructure support as part of the firm’s technical infrastructure team.
•Improve infrastructure stability and performance by analyzing patterns and recurring failures, and advise application owners on permanent fixes.
•Manage incidents by troubleshooting production issues and understanding the risk involved in actions in a production environment.
•Collaborate globally with team members, application owners, senior stakeholders, and end users.
•Use automation and tools to detect discrepancies in production health and support automated health restoration with a focus on risk and cost.

Key Requirements

•Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or a related field.
•3–5 years of experience in a Cloud Support Engineer role.
•Strong understanding of AWS and cloud infrastructure, plus Unix/Linux command-line and configuration management tools.
•Experience with multiple AWS services including IAM, Lambda, ECS, S3, Security, VPC, Load Balancing, Monitoring, and Audit.
•General troubleshooting/debugging of AWS-based applications and root-cause analysis in enterprise infrastructure support.

Experience:3-5 yearsCloud infrastructure

Education:Bachelor's

Skills:CommunicationIndependentAnalyticalProblem-solving

Tech Stack:AWSUnixLinuxIAMLambdaECSS3VPCLoad BalancingMonitoringAuditInfrastructure as code (IaC)Shell scriptPython

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT