Customer Service Representative - FS

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Active listening","Attention to detail","Empathy","Professional phone etiquette"]

Provide customer support in Alexandria by handling inquiries, resolving issues, and delivering exceptional customer satisfaction. You’ll manage customer interactions with efficiency and empathy, communicate professionally using strong phone etiquette, and offer tailored solutions to meet customer needs. This full-time on-site role is well-suited to fresh graduates who are fluent in English (B2/C1) and can work night and overnight shifts in a fast-paced environment.

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FursaFursa
Sutherland
Sutherland
4 days ago

Customer Service Representative - FS

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide customer support in Alexandria by handling inquiries, resolving issues, and delivering exceptional customer satisfaction. You’ll manage customer interactions with efficiency and empathy, communicate professionally using strong phone etiquette, and offer tailored solutions to meet customer needs. This full-time on-site role is well-suited to fresh graduates who are fluent in English (B2/C1) and can work night and overnight shifts in a fast-paced environment.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Address inquiries and resolve customer issues.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication.
  • •Maintain professional phone etiquette while supporting customers.

Key Requirements

  • •Fluency in English (B2/C1 level) is required.
  • •Strong customer service and customer support skills.
  • •Ability to enhance customer satisfaction and customer experience.
  • •Demonstrated problem-solving, active listening, and attention to detail.
  • •Flexibility with night and overnight shifts (experience with CRM tools and professional phone etiquette is a plus).
Skills:CommunicationProblem-solvingActive listeningAttention to detailEmpathyProfessional phone etiquette
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor