Apprentice - Dispute Phone Servicing

Handle consumer card member inquiries for disputes and fraud in a 24/7 shift environment, delivering superior customer care on calls. You’ll resolve queries using established procedures, make quick decisions, and provide first-contact resolution when possible. Document account information, follow quality and compliance guidelines, and monitor metrics tied to customer satisfaction, efficiency, and effectiveness. You’ll also capture issues and suggest workflow or service-level improvements based on customer feedback.