CSC Mortgage TSM 1

Huntington Bancshares
Columbus
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Organizational skills","Sound judgment"]

Lead and develop a team of CSC Mortgage Bankers supporting mortgage-related service requests and sales outcomes for Huntington customers. Coach colleagues on performance, conduct onboarding support, and use call center metrics to improve execution across service and mortgage operations. Act as a subject matter expert for complex escalations, ensure SAFE Act, risk, and regulatory compliance, and support training, continuous improvement, and accurate documentation in CSC systems.

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Huntington Bancshares
Huntington Bancshares
21 hours ago

CSC Mortgage TSM 1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead and develop a team of CSC Mortgage Bankers supporting mortgage-related service requests and sales outcomes for Huntington customers. Coach colleagues on performance, conduct onboarding support, and use call center metrics to improve execution across service and mortgage operations. Act as a subject matter expert for complex escalations, ensure SAFE Act, risk, and regulatory compliance, and support training, continuous improvement, and accurate documentation in CSC systems.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of CSC Mortgage Bankers to drive sales, service, quality, and customer experience results.
  • •Manage colleague performance through onboarding support, updates communication, coaching/feedback, recognition, and development planning.
  • •Monitor and analyze team performance metrics to identify coaching opportunities and process gaps.
  • •Support CSC mortgage call types during overflow/high-volume periods and ensure seamless service delivery across CSC and Lines of Business.
  • •Resolve complex or escalated mortgage customer issues while reinforcing compliance with policies, procedures, operational standards, regulatory requirements, and SAFE Act expectations.

Key Requirements

  • •High school diploma or GED.
  • •1+ years of management experience.
  • •1+ year of call center experience.
  • •SAFE Act registration required.
  • •Strong understanding of mortgage products, servicing expectations, risk considerations, and regulatory requirements.
Experience:MortgageCall centerHome lendingFinancial services
Education:High School
Skills:LeadershipCoachingCommunicationOrganizational skillsSound judgment
Certifications:SAFE Act registration
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointCSC systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn