Service Advisor (UAE National)

Al Tayer Group
Sharjah
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsSkills: ["Customer service","Communication","Relationship building","Organization","Problem-solving"]

Serve as the primary customer contact for vehicle service and repair. Greet customers, diagnose service/repair needs, document work accurately on job cards, and prepare clear work instructions for technicians. Coordinate inspections and deliver completed vehicles, manage updates on back-ordered parts and WIP status, maintain customer relationships, upsell services, and support product knowledge through training—driving customer retention and after-sales revenue.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Al Tayer Group
Al Tayer Group
2 days ago

Service Advisor (UAE National)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the primary customer contact for vehicle service and repair. Greet customers, diagnose service/repair needs, document work accurately on job cards, and prepare clear work instructions for technicians. Coordinate inspections and deliver completed vehicles, manage updates on back-ordered parts and WIP status, maintain customer relationships, upsell services, and support product knowledge through training—driving customer retention and after-sales revenue.
Location: Sharjah
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Receive and greet customers, discuss servicing/repair needs, and guide assessment and repairs based on manufacturer recommendations.
  • •Explain job contents, value, and cost to customers; confirm requirements and prepare clear work instructions for technicians.
  • •Organize inspection after job completion to ensure quality standards and customer satisfaction.
  • •Deliver vehicles in a courteous manner after completion and maintain continuity of workshop business.
  • •Proactively communicate with existing and prospective customers on service status, back-ordered parts, long-pending vehicles, and work-in-progress; upsell accessories and service packages, and support training and product knowledge.

Key Requirements

  • •Vocational qualification in the automotive trade.
  • •Diploma in Automobile Engineering or graduate qualification.
  • •2–5 years of experience in the automotive trade.
  • •Ability to accurately record and organize repair and maintenance service requirements on job cards.
  • •Strong customer-facing communication skills to explain job value, cost, and work instructions clearly.
Experience:2-5 yearsAutomotive trade
Education:
Skills:Customer serviceCommunicationRelationship buildingOrganizationProblem-solving

Eligibility

Nationality:UAE National

Company Brief

Al Tayer Group
Privately held UAE conglomerate founded in 1979 operating across automotive, luxury & lifestyle retail, real estate and ventures. Al Tayer Group represents global brands, runs retail and e‑commerce operations, and has diversified investments across the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1979
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor