Senior Complaints Insight Specialist
Nottingham
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Data storytelling","Collaboration","Interpersonal skills","Strategy & process improvement","Creative problem solving"]Use customer complaints to uncover root causes and drive improvements by translating complex analytics into compelling visual narratives and stakeholder-ready reports. Partner with UK Customer Operations and central Data Analysts to identify dissatisfaction trends, manage complaints strategy, and deliver regulatory reporting leveraging internal, industry, and Financial Ombudsman Service (FOS) data. Lead insight initiatives end-to-end, from problem solving to implementation, within a specialist team and a hybrid working model.
