Technical Support Engineer - Deliverability

Iterable
Denver, United States
Workplace: RemoteFull timeUSD 72,000 - 112,000 annuallyFunction: Customer Support (Service Desk)Experience: 1-3 yearsSkills: ["Analytical skills","Communication skills","Problem-solving","Cross-functional collaboration"]

Serve as a technical escalation point within the Technical Support team for complex Iterable issues, partnering with Support, Engineering, and Product to debug, resolve urgent incidents, and improve internal tooling. Develop deep platform expertise, query standard and nonstandard databases for troubleshooting and insights, support API integrations and custom tooling, and build dashboards, automation, and troubleshooting utilities. Document learnings to expand the team knowledge base.

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FursaFursa
Iterable
Iterable
6 days ago

Technical Support Engineer - Deliverability

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as a technical escalation point within the Technical Support team for complex Iterable issues, partnering with Support, Engineering, and Product to debug, resolve urgent incidents, and improve internal tooling. Develop deep platform expertise, query standard and nonstandard databases for troubleshooting and insights, support API integrations and custom tooling, and build dashboards, automation, and troubleshooting utilities. Document learnings to expand the team knowledge base.
Location: Denver, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Become a subject matter expert on the Iterable platform and use that knowledge to build internal tools that support customer-facing teams.
  • •Act as an internal escalation point for high-complexity support issues and provide direct technical support when advanced investigation is needed.
  • •Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
  • •Collaborate with Engineering to support internal API integrations and custom tooling development.
  • •Analyze support trends, improve tooling to reduce manual work, and develop dashboards, automation scripts, and troubleshooting utilities while documenting findings.

Pay and Benefits

Salary: USD 72,000 - 112,000 annually
Equity and Bonus:Equity
Perks:Parental Leave401kHealth InsuranceDentalVisionLife InsurancePaid LeaveLearning BudgetWellness StipendPaid Sabbatical

Key Requirements

  • •1-3 years of experience in a technical support engineering role or similar role.
  • •Proficiency in scripting or programming languages.
  • •Strong understanding of APIs, including debugging with browser developer tools or Postman.
  • •Familiarity with front-end web technologies (HTML, JavaScript, CSS).
  • •Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts.
Experience:1-3 yearsCustomer supportSaaSEmail deliverability
Skills:Analytical skillsCommunication skillsProblem-solvingCross-functional collaboration
Languages:English
Tech Stack:APIsPostmanHTMLJavaScriptCSSDNSSPFDKIMDMARCSQLPostgreSQLMySQLElasticsearchJiraZendeskDatadog

Company Brief

Iterable
Provides a cross-channel growth marketing platform that enables brands to create, optimize, and personalize messaging across email, mobile, SMS, push, and in-app channels using data-driven workflows and automation.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn