Customer Specialist - Full Time

CarMax
Alabama
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship-building","Integrity","Teamwork","Attention to detail"]

Support customers end-to-end across buying, selling, and servicing vehicles by guiding them through sales, appraisals, test drives, and financing applications. Perform vehicle condition assessments and cosmetic inspections, help manage inventory processes, and maintain accurate paperwork and payment records. Coordinate service appointments and review repair order invoices for billing accuracy while following EH&S requirements to keep a clean, customer-focused work area.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Support customers end-to-end across buying, selling, and servicing vehicles by guiding them through sales, appraisals, test drives, and financing applications. Perform vehicle condition assessments and cosmetic inspections, help manage inventory processes, and maintain accurate paperwork and payment records. Coordinate service appointments and review repair order invoices for billing accuracy while following EH&S requirements to keep a clean, customer-focused work area.
Location: Alabama
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and document findings for Buyers.
  • •Manage inventory tasks including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while collaborating across teams.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions while following processes accurately.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
  • •High School Diploma or equivalent and a valid driver’s license. Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn