Customer Sales and Service Consultant - Budapest

Emirates Group
Budapest
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: []

Provide voice-based customer service as a Contact Centre Agent, delivering accurate, up-to-date information on products and services. Respond promptly to customer inquiries, support a customer- and sales-focused approach, and contribute to an exceptional passenger experience throughout their journey. Join an extensive training program covering systems and customer service skills, and work in shifts within an office-based contact centre role.

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FursaFursa
Emirates Group
Emirates Group
2 days ago

Customer Sales and Service Consultant - Budapest

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide voice-based customer service as a Contact Centre Agent, delivering accurate, up-to-date information on products and services. Respond promptly to customer inquiries, support a customer- and sales-focused approach, and contribute to an exceptional passenger experience throughout their journey. Join an extensive training program covering systems and customer service skills, and work in shifts within an office-based contact centre role.
Location: Budapest
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the voice of Emirates by providing customers with accurate, up-to-date information about products and services.
  • •Respond to customer inquiries through voice support promptly and accurately.
  • •Provide exceptional customer service while maintaining a customer and sales focus to close opportunities.
  • •Participate in an extensive training program covering systems training and customer service skills.
  • •Work shifts in an office-based contact centre environment.

Pay and Benefits

Perks:Life InsuranceMedical SupportGym MembershipAirline DiscountsAnnual Bonus

Key Requirements

  • •Proficiency in English (spoken and written) and at least one additional language: German, Italian, Polish, Czech, or Spanish.
  • •Customer and sales focus to provide excellent service and close sales opportunities.
  • •A levels/High School certificate.
  • •Willing to work in a shift environment.
  • •PC-based skills to operate Windows package (Microsoft Word/Excel/E-mail).
Education:High School in A levels/High School
Languages:EnglishGermanItalianPolishCzechSpanish
Tech Stack:WindowsMicrosoft WordMicrosoft ExcelE-mailContact centreCall centre

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn