Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsEducation: high_schoolSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calls, promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, recommend tailored solutions, and handle objections while driving daily, weekly, and monthly sales targets. Maintain accurate CRM records and follow scripts, quality, and process standards to maximize revenue and deliver a strong customer experience.

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FursaFursa
NTT
NTT
1 month ago

Call Center Senior Associate

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Last checked: 19 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calls, promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, recommend tailored solutions, and handle objections while driving daily, weekly, and monthly sales targets. Maintain accurate CRM records and follow scripts, quality, and process standards to maximize revenue and deliver a strong customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions through consultative selling.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

  • •Graduate (flexible based on communication skills).
  • •1–2 years of experience (freshers welcome; BPO/sales preferred).
  • •Strong communication with neutral/clear English accent.
  • •Sales mindset with persuasive ability, including active listening and customer empathy.
  • •Resilience to handle rejection and basic system/CRM handling.
Experience:1-2 years
Education:High School
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRMSystem

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn