Chalhoub Group

2 days ago

Customer Care Trainee - Dyson Luxury Tech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join a 6-month Customer Care traineeship in the head office in JAFZA, Jebal Ali. You’ll respond to customer inquiries by phone, email, and live chat, provide accurate product and promotion information for Dyson, and assist with troubleshooting, setup, and usage guidance. Handle complaints, document interactions, and collaborate with teammates while participating in ongoing training and development to build long-term customer care capability.

Location: Dubai

Workplace: Hybrid

Employment Type: Contract · Permanent

Job Function: Design (Product/UX/UI/Visual)

Seniority: Intern level

Key Responsibilities

•Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
•Provide accurate information about Dyson products, services, and promotions.
•Assist customers with troubleshooting, product setup, and usage guidance.
•Handle customer complaints and resolve issues to ensure customer satisfaction.
•Document customer interactions and maintain accurate records, collaborating to deliver a seamless customer experience.

Pay and Benefits

Perks:Health InsuranceRemote Work

Key Requirements

•High school diploma or equivalent; college degree preferred.
•Strong verbal and written communication skills in English.
•Excellent interpersonal skills in English and Arabic with a customer-centric attitude.
•Ability to work in a fast-paced environment and handle multiple tasks.
•Proficiency in MS Excel and basic AI chat prompts; prior customer service experience is required.

Education:High School

Skills:CommunicationInterpersonal skillsCustomer-centric attitudeMultitaskingAbility to work in a fast-paced environment

Languages:EnglishArabic

Tech Stack:MS ExcelAI chat promptsPhoneEmailLive chatCustomer service softwareComputers

Company Brief

Chalhoub Group

Chalhoub Group is a Dubai-based family-owned luxury retail partner in the Middle East, operating owned and international brands across fashion, beauty, watches, jewellery and lifestyle with extensive omnichannel retail and distribution services.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1955

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Chalhoub Group

2 days ago

Customer Care Trainee - Dyson Luxury Tech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Hybrid

Employment Type: Contract · Permanent

Job Function: Design (Product/UX/UI/Visual)

Seniority: Intern level

Key Responsibilities

•Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
•Provide accurate information about Dyson products, services, and promotions.
•Assist customers with troubleshooting, product setup, and usage guidance.
•Handle customer complaints and resolve issues to ensure customer satisfaction.
•Document customer interactions and maintain accurate records, collaborating to deliver a seamless customer experience.

Pay and Benefits

Perks:Health InsuranceRemote Work

Key Requirements

•High school diploma or equivalent; college degree preferred.
•Strong verbal and written communication skills in English.
•Excellent interpersonal skills in English and Arabic with a customer-centric attitude.
•Ability to work in a fast-paced environment and handle multiple tasks.
•Proficiency in MS Excel and basic AI chat prompts; prior customer service experience is required.

Education:High School

Skills:CommunicationInterpersonal skillsCustomer-centric attitudeMultitaskingAbility to work in a fast-paced environment

Languages:EnglishArabic

Tech Stack:MS ExcelAI chat promptsPhoneEmailLive chatCustomer service softwareComputers

Company Brief

Chalhoub Group

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1955

Glassdoor: 4.0

Website LinkedIn Glassdoor