Sr. Manager of Ecommerce & Subscription

Hi Altitude Brands
Los Angeles
Workplace: RemoteFull timeUSD 110,000 - 125,000 annuallyFunction: Marketing & GrowthExperience: 5-7 yearsSkills: ["Data-driven","Ownership","Autonomy","Analytical thinking","Cross-functional collaboration"]

Own the end-to-end customer journey, driving conversion rate optimization and subscription performance. Lead an unbiased CRO testing roadmap across front-end, landing, product, and blog content to improve conversion rate and AOV. Manage ReCharge subscription retention and churn reduction via dunning management, save tactics, and LTV growth. Set pricing test strategy, oversee AfterSell, and run upsell/cross-sell experiments while partnering with marketing, creative, operations, and acquisition.

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Hi Altitude Brands
Hi Altitude Brands
1 day ago

Sr. Manager of Ecommerce & Subscription

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Last checked: 9 hours agoStatus: Live

Job Summary

Own the end-to-end customer journey, driving conversion rate optimization and subscription performance. Lead an unbiased CRO testing roadmap across front-end, landing, product, and blog content to improve conversion rate and AOV. Manage ReCharge subscription retention and churn reduction via dunning management, save tactics, and LTV growth. Set pricing test strategy, oversee AfterSell, and run upsell/cross-sell experiments while partnering with marketing, creative, operations, and acquisition.
Location: Los Angeles
Workplace: Remote
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the CRO and testing roadmap: design, prioritize, and execute unbiased site-wide tests to improve conversion rate and AOV.
  • •Own subscription retention, churn, and LTV by testing save tactics in ReCharge, applying dunning management to reduce involuntary churn, and extending billing cycles.
  • •Own pricing strategy by designing and leading pricing tests to optimize margin and conversion, with final authority on design and rollout.
  • •Lead upsell/cross-sell testing roadmap and execution to increase upsell take-rates, and maintain knowledge of competing vendor tools.
  • •Partner cross-functionally to support product launches and site-wide sales initiatives, including landing page tests with acquisition to lower CAC and raise new customer ROAS.

Pay and Benefits

Salary: USD 110,000 - 125,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401kHome OfficePet InsuranceLearning Budget

Key Requirements

  • •5-7 years of experience in ecommerce, subscription/retention, CRO, or growth marketing in DTC or subscription-based consumer brands.
  • •Hands-on experience with Shopify Plus, ReCharge, testing tools (Convert, Optimizely, VWO), and upsell/cross-sell tools.
  • •Track record designing, running, and interpreting statistically sound CRO and upsell tests with unbiased test design.
  • •Working knowledge of dunning management and voluntary/involuntary churn reduction tactics.
  • •Comfort owning ambiguous, cross-functional work in a fast-moving, autonomous fully remote environment.
Experience:5-7 yearsDTCSubscription-basedEcommerceGrowth marketing
Skills:Data-drivenOwnershipAutonomyAnalytical thinkingCross-functional collaboration
Tech Stack:Shopify PlusReChargeConvertOptimizelyVWOAfterSell

Company Brief

Hi Altitude Brands
Hi Altitude Brands is a consumer goods company that develops and markets branded lifestyle and wellness products, focusing on product innovation, branding, and distribution to retail and direct-to-consumer channels.
Industry: Consumer Goods
Website