1 week ago

Officer - Customer Relations Job (Qidfa, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide NBF customers with timely, unbiased, problem-free service while improving branch service levels. Own customer complaints through final resolution, coach and support new staff, and contribute to branch KPIs. Deliver feedback to improve products, services, and processes, monitor team performance and attendance, and prepare relevant reports and statistics. Also cross-sell retail products and support operational efficiency through department meetings.

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Mid level

Key Responsibilities

•Provide financial services to customers with timely, problem-free service.
•Improve branch service levels and ensure customer complaints are resolved end-to-end.
•Deliver training and support to staff, including coaching new joiners using training plans and progress reports.
•Monitor team performance and attendance, provide feedback, and escalate issues to line management when needed.
•Execute retail product sales and cross-sell activities while contributing to branch KPIs and operational improvements.

Key Requirements

•Provide timely, unbiased, problem-free retail banking service that exceeds customer expectations.
•Improve branch service levels and own customer complaints until final resolution.
•Support and coach new staff, including delivering on-the-job training and maintaining training plans.
•Monitor individual and team performance, attendance, and conduct, and escalate to line management when appropriate.
•Sell and cross-sell retail products while maintaining and developing the cross-sell ratio.

Experience:Banking

Education:Bachelor's in Commerce

Skills:Problem-solvingCommunicationWork under pressureCollaborationCustomer focus

Company Brief

National Bank of Fujairah

Provides corporate and retail banking services in the United Arab Emirates, including accounts, lending, trade finance, treasury, and digital banking solutions. Serves businesses and individual customers through a network focused on the Fujairah and broader UAE market.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Fujairah, United Arab Emirates

Founded: 1982

Website LinkedIn

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National Bank of Fujairah

1 week ago

Officer - Customer Relations Job (Qidfa, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Mid level

Key Responsibilities

•Provide financial services to customers with timely, problem-free service.
•Improve branch service levels and ensure customer complaints are resolved end-to-end.
•Deliver training and support to staff, including coaching new joiners using training plans and progress reports.
•Monitor team performance and attendance, provide feedback, and escalate issues to line management when needed.
•Execute retail product sales and cross-sell activities while contributing to branch KPIs and operational improvements.

Key Requirements

•Provide timely, unbiased, problem-free retail banking service that exceeds customer expectations.
•Improve branch service levels and own customer complaints until final resolution.
•Support and coach new staff, including delivering on-the-job training and maintaining training plans.
•Monitor individual and team performance, attendance, and conduct, and escalate to line management when appropriate.
•Sell and cross-sell retail products while maintaining and developing the cross-sell ratio.

Experience:Banking

Education:Bachelor's in Commerce

Skills:Problem-solvingCommunicationWork under pressureCollaborationCustomer focus

Company Brief

National Bank of Fujairah

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Fujairah, United Arab Emirates

Founded: 1982

Website LinkedIn