Senior Account Manager (Shanghai, SH, CN, 200001)

HSBC
Shanghai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Relationship building","Time management","Analytical skills"]

Manage a portfolio of Global Network Banking clients by overseeing liquidity and cash management needs, maintaining client relationships with local/regional Treasury and Finance teams, and driving retention of annual revenue. Identify opportunities to deliver client service excellence, resolve queries, monitor service-level metrics, and recommend product and process improvements to reduce errors and improve payment security. Provide analysis and recommendations to senior management and coordinate cross-functionally across Operations, Technology, Sales, and the RM.

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HSBC
HSBC
1 day ago

Senior Account Manager (Shanghai, SH, CN, 200001)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Manage a portfolio of Global Network Banking clients by overseeing liquidity and cash management needs, maintaining client relationships with local/regional Treasury and Finance teams, and driving retention of annual revenue. Identify opportunities to deliver client service excellence, resolve queries, monitor service-level metrics, and recommend product and process improvements to reduce errors and improve payment security. Provide analysis and recommendations to senior management and coordinate cross-functionally across Operations, Technology, Sales, and the RM.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage liquidity and cash management needs for a portfolio of Global Network Banking clients while maintaining relationships with key Treasury and Finance influencers.
  • •Drive retention of annual revenue by capturing opportunities and supporting client growth against revenue targets.
  • •Identify opportunities to deliver client service excellence locally and regionally, including managing risks, resolving queries, and guiding completion of assigned queries.
  • •Proactively review client activity and GPS solutions to improve client experience, reduce service queries and error/reject rates, streamline processing, and strengthen relationships and wallet share.
  • •Engage clients’ operational and Treasury teams, produce client service reviews using key metrics, monitor service-level performance indicators, and develop remedial actions as needed.

Key Requirements

  • •Strong knowledge of local and global cash management and clearing services, products, and techniques.
  • •Ability to understand customer needs and match a broad range of products and services.
  • •Good business acumen including economic, cultural, procedural, and regulatory awareness.
  • •Strong communication skills, including written/verbal and the ability to deliver compelling presentations.
  • •Strong analytical skills and the ability to thrive in a fast-paced, complex matrix environment while managing multiple time-sensitive tasks.
Experience:Banking
Skills:CommunicationInterpersonal skillsRelationship buildingTime managementAnalytical skills

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn