Commercial Collections Specialist

KeyCorp
New York
Workplace: HybridFull timeUSD 18.75 - 25 hourlyFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Leadership","Empathy","Problem-solving","Attention to detail","Teamwork","Independent work"]

Engage commercial clients primarily by phone to resolve account delinquencies and provide professional, solutions-oriented guidance. Deliver courteous service, handle high transaction volumes accurately, and meet production goals and deadlines. Independently manage and de-escalate challenging client situations, collaborate with the team, and support training new staff as needed. On-site training is 100% for the first 3 weeks, followed by a hybrid schedule in Amherst, NY.

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FursaFursa
KeyCorp
KeyCorp
2 months ago

Commercial Collections Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Engage commercial clients primarily by phone to resolve account delinquencies and provide professional, solutions-oriented guidance. Deliver courteous service, handle high transaction volumes accurately, and meet production goals and deadlines. Independently manage and de-escalate challenging client situations, collaborate with the team, and support training new staff as needed. On-site training is 100% for the first 3 weeks, followed by a hybrid schedule in Amherst, NY.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Communicate with clients primarily by phone to resolve account delinquencies.
  • •Provide courteous, effective service and offer solutions to bring accounts current.
  • •Handle high transaction volumes accurately and efficiently.
  • •Meet established production goals and deadlines.
  • •Manage and diffuse challenging client situations independently and collaborate with the team to assist with training new staff as needed.

Pay and Benefits

Salary: USD 18.75 - 25 hourly
Perks:Health InsuranceDental401k

Key Requirements

  • •High School Diploma or GED equivalent is required.
  • •Minimum 1 year of customer service experience is required.
  • •Excellent verbal and written communication skills.
  • •Strong interpersonal and leadership abilities.
  • •Ability to work independently and as part of a team while meeting deadlines under pressure.
Experience:1+ yearsCustomer service
Education:High School
Skills:CommunicationLeadershipEmpathyProblem-solvingAttention to detailTeamworkIndependent work

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn