1 day ago

Safety Model Operations Quality Assurance Analyst - French Speaking (Third Party Associate)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own quality success for internal and BPO stakeholders in the Trust & Safety safety model. Perform daily quality audits, analyze audit findings, and run root-cause analysis to reduce error rates. Align with cross-regional teams on quality improvement, policy risk gaps, and training needs. Build and deliver policy/process training, onboarding SOPs, and assessments, then report outcomes and support continuous governance improvements.

Location: Bucharest

Workplace: Onsite

Employment Type: Temporary · 12 months

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Perform daily quality audits on internal systems to ensure adherence to policies, processes, and quality standards.
•Analyze audit findings and error patterns, providing actionable feedback to in-house and BPO teams to improve quality.
•Conduct root cause analysis (RCA) and develop action plans to reduce error rates and prevent recurrence.
•Design and deliver policy, process, and quality training programs and maintain onboarding plans, SOPs, and materials for ramp-up.
•Support performance management through training assessments, follow-ups, policy update cascading, knowledge checks, and regular quality/training reporting to management.

Key Requirements

•Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
•Broad understanding of business needs and ability to make good decisions in complex situations.
•Familiarity with labeling business logic and upstream/downstream team workflows.
•High proficiency in French (written and spoken) and fluent English for working communication.
•Comfortable reporting to and collaborating with a broad range of XFN partners in a fast-paced environment.

Experience:1+ yearsTrust and safetyContent moderationContent safetyMediaShort video

Education:Bachelor's

Skills:Strategic thinkingDecision-makingRoot cause analysisCommunicationPresentation

Languages:FrenchEnglish

Tech Stack:Microsoft OfficePowerPointExcelWordSMART goalsMachine learning

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

1 day ago

Safety Model Operations Quality Assurance Analyst - French Speaking (Third Party Associate)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Bucharest

Workplace: Onsite

Employment Type: Temporary · 12 months

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Perform daily quality audits on internal systems to ensure adherence to policies, processes, and quality standards.
•Analyze audit findings and error patterns, providing actionable feedback to in-house and BPO teams to improve quality.
•Conduct root cause analysis (RCA) and develop action plans to reduce error rates and prevent recurrence.
•Design and deliver policy, process, and quality training programs and maintain onboarding plans, SOPs, and materials for ramp-up.
•Support performance management through training assessments, follow-ups, policy update cascading, knowledge checks, and regular quality/training reporting to management.

Key Requirements

•Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
•Broad understanding of business needs and ability to make good decisions in complex situations.
•Familiarity with labeling business logic and upstream/downstream team workflows.
•High proficiency in French (written and spoken) and fluent English for working communication.
•Comfortable reporting to and collaborating with a broad range of XFN partners in a fast-paced environment.

Experience:1+ yearsTrust and safetyContent moderationContent safetyMediaShort video

Education:Bachelor's

Skills:Strategic thinkingDecision-makingRoot cause analysisCommunicationPresentation

Languages:FrenchEnglish

Tech Stack:Microsoft OfficePowerPointExcelWordSMART goalsMachine learning

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn