American Airlines Group

6 days ago

Customer Service Agent Full Time (Nashville, TN, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Interact with customers in a courteous, efficient, friendly, and professional manner while supporting airport operations. Issue, reissue, and refund tickets; book and confirm reservations; handle rebooking for oversold and irregular operations; and perform check-in, seat assignment, upgrades, boarding, and gate announcements. Coordinate vouchers and passenger accommodations, process baggage transactions, assist special-needs travelers, and maintain compliance with DOT/FAA/TSA requirements.

Location: Nashville

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Issue, reissue, and refund passenger tickets; book, ticket, and confirm flight reservations.
•Rebook passengers on oversold flights and during irregular operations.
•Perform passenger check-in, seat assignment, upgrades, and related adjustments; provide connecting passengers with gate information.
•Operate boarding processes including boarding pass/ticket lift or verification, gate reader/scanner duties, and jetways/bridges.
•Assist passengers, including special assistance and non-ambulatory passengers/unaccompanied minors, and respond during security or emergency situations.

Pay and Benefits

Salary: USD 20.23 hourly

Perks:Health Insurance401k

Key Requirements

•Have a high school diploma or GED (or international equivalent).
•Must be authorized to work in the U.S.
•Fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
•Complete a pre-employment drug screen and comprehensive background check and/or fingerprinting to satisfy company and security requirements.
•Working knowledge of Sabre or another Passenger Service System and previous face-to-face customer service experience are preferred.

Education:High School

Skills:Customer serviceProfessionalismCourtesyEfficiency

Licenses:Driver’s license

Languages:Bilingual

Tech Stack:SabrePassenger Service SystemGate reader/scannerKiosks

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

6 days ago

Customer Service Agent Full Time (Nashville, TN, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Nashville

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Issue, reissue, and refund passenger tickets; book, ticket, and confirm flight reservations.
•Rebook passengers on oversold flights and during irregular operations.
•Perform passenger check-in, seat assignment, upgrades, and related adjustments; provide connecting passengers with gate information.
•Operate boarding processes including boarding pass/ticket lift or verification, gate reader/scanner duties, and jetways/bridges.
•Assist passengers, including special assistance and non-ambulatory passengers/unaccompanied minors, and respond during security or emergency situations.

Pay and Benefits

Salary: USD 20.23 hourly

Perks:Health Insurance401k

Key Requirements

•Have a high school diploma or GED (or international equivalent).
•Must be authorized to work in the U.S.
•Fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
•Complete a pre-employment drug screen and comprehensive background check and/or fingerprinting to satisfy company and security requirements.
•Working knowledge of Sabre or another Passenger Service System and previous face-to-face customer service experience are preferred.

Education:High School

Skills:Customer serviceProfessionalismCourtesyEfficiency

Licenses:Driver’s license

Languages:Bilingual

Tech Stack:SabrePassenger Service SystemGate reader/scannerKiosks

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn