Client Host (Part-Time 3 days a week)

Hermes
London
Workplace: OnsitePart timeFunction: Hospitality & Food ServiceSkills: ["Customer service","Communication","Reliability","Interpersonal skills","Attention to detail"]

Serve as the first point of contact for clients at Hermès’ Cadogan Place boutique, delivering a warm, welcoming experience and high standards of customer service. Support clients on the floor (including the 1st floor métiers and, when needed, ground-floor supervision), coordinate appointments, manage break coverage and handovers, and provide concierge-style local recommendations. Maintain store procedures and provide feedback to improve the customer journey.

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Hermes
Hermes
4 days ago

Client Host (Part-Time 3 days a week)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients at Hermès’ Cadogan Place boutique, delivering a warm, welcoming experience and high standards of customer service. Support clients on the floor (including the 1st floor métiers and, when needed, ground-floor supervision), coordinate appointments, manage break coverage and handovers, and provide concierge-style local recommendations. Maintain store procedures and provide feedback to improve the customer journey.
Location: London
Workplace: Onsite
Employment Type: Part time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Welcome clients as the first point of contact and deliver a positive first impression that reflects Hermès values.
  • •Engage with clients on the floor, introduce them to the right team member, and plan appointments while coordinating the day’s agenda.
  • •Support the 1st floor métiers and, during peak periods, assist with supervision on the ground floor to maintain service consistency.
  • •Coordinate breaks for the sales & service team and ask for additional floor support when needed.
  • •Provide concierge services (local recommendations), manage refreshments/tea/coffee service tasks, and share feedback to improve the customer journey.

Key Requirements

  • •Demonstrate excellent customer service skills and create a warm, welcoming experience for every client.
  • •Be reliable and flexible, able to work scheduled days across Monday to Saturday and within shift hours (9:30am–6:30pm).
  • •Have strong interpersonal skills and impeccable personal presentation.
  • •Maintain attention to detail and uphold store standards and House procedures.
  • •Hold a valid visa allowing you to work full time for the entire duration of employment in line with UK immigration rules.
Skills:Customer serviceCommunicationReliabilityInterpersonal skillsAttention to detail

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn