Client Host (Part-Time 3 days a week)

Hermes
London
Workplace: OnsitePart timeFunction: Hospitality & Food ServiceSkills: ["Customer service","Interpersonal skills","Reliability","Flexibility","Attention to detail","Teamwork","Communication","Professionalism","Proactive","Presentation"]

Provide a warm, professional welcome as the first point of contact for Hermès clients at the Cadogan Place store. Support clients through their visit on the 1st floor Metiers, coordinate appointments, and assist during peak periods to maintain service flow. Handle concierge and refreshment support, manage waiting time, and help uphold store standards and daily procedures while communicating clearly with the sales & service team.

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Hermes
Hermes
1 month ago

Client Host (Part-Time 3 days a week)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide a warm, professional welcome as the first point of contact for Hermès clients at the Cadogan Place store. Support clients through their visit on the 1st floor Metiers, coordinate appointments, and assist during peak periods to maintain service flow. Handle concierge and refreshment support, manage waiting time, and help uphold store standards and daily procedures while communicating clearly with the sales & service team.
Location: London
Workplace: Onsite
Employment Type: Part time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Welcome clients as the first point of contact and provide a warm, sincere experience reflecting Hermès values.
  • •Support and guide clients through their visit on the 1st floor Metiers and coordinate appointments and daily agenda.
  • •Engage with customers on the floor, introduce them to the relevant team member, and support smooth handovers between Metiers.
  • •Provide concierge-style recommendations for London experiences (e.g., hotels, restaurants, afternoon teas, exhibitions) and help ensure service elements are available.
  • •Assist with refreshments/teas/coffees and related preparations, manage waiting time, and help maintain store standards and daily procedures.

Key Requirements

  • •Hold a valid visa allowing you to work full time for the entire duration of employment in line with UK immigration rules.
  • •Excellent customer service skills.
  • •Reliability and flexibility to work scheduled days from Monday to Saturday.
  • •Good interpersonal skills and a personable, confident attitude.
  • •Attention to detail and ability to work as a team player in a high-pressure environment.
Skills:Customer serviceInterpersonal skillsReliabilityFlexibilityAttention to detailTeamworkCommunicationProfessionalismProactivePresentation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn