Customer Success Manager

Spellbook
Canada
Workplace: RemoteFull timeCAD 102,000 - 120,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Objection-handling","Problem-solving","Adaptability"]

Own a portfolio of mid-market and enterprise customers, serving as the primary point of contact to drive satisfaction, adoption, and retention. Lead onboarding and training, run QBRs, and analyze usage data to demonstrate ROI and uncover growth opportunities. Handle objections, coordinate renewals with the expansion team, and troubleshoot technical issues while advocating for customer feedback to improve the product.

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FursaFursa
Spellbook
Spellbook
18 hours ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Own a portfolio of mid-market and enterprise customers, serving as the primary point of contact to drive satisfaction, adoption, and retention. Lead onboarding and training, run QBRs, and analyze usage data to demonstrate ROI and uncover growth opportunities. Handle objections, coordinate renewals with the expansion team, and troubleshoot technical issues while advocating for customer feedback to improve the product.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the main point of contact for a portfolio of mid-market and enterprise accounts.
  • •Lead onboarding and training to ensure effective adoption of the platform.
  • •Run QBRs and use insights from usage data to drive engagement and identify growth opportunities.
  • •Address objections and clearly articulate the ROI of solutions to drive renewals and retention.
  • •Troubleshoot technical issues with support and product teams and coordinate with the expansion team on upsell opportunities.

Pay and Benefits

Salary: CAD 102,000 - 120,000 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •3+ years in customer success, account management, or sales experience in a SaaS startup.
  • •Proven success managing mid-market and enterprise accounts.
  • •Strong objection-handling and sales acumen with the ability to articulate ROI.
  • •Experience creating QBRs and running email campaigns to engage customers.
  • •Familiarity with HubSpot and Stripe, plus data-savvy skills for generating insights.
Experience:SaaSStartupMid-marketEnterpriseCustomer successAccount management
Skills:CommunicationRelationship-buildingObjection-handlingProblem-solvingAdaptability
Tech Stack:Microsoft WordHubSpotStripeMixPanel

Company Brief

Spellbook
Provides an AI-powered contract drafting and review platform for legal professionals, automating contract clause generation, analysis, and risk spotting to accelerate document creation and improve consistency across transactional workflows.
Industry: LegalTech
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