Customer Care Executive

Serco
United Kingdom
Workplace: OnsiteContractGBP 26,509.5+ annuallyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Organisational skills","Attention to detail","Problem-solving"]

Serve as the primary point of contact for residents and teams, handling telephone and email enquiries with accuracy, care, and efficiency. Manage inbound/outbound calls across Breckland, North Norfolk and Kings Lynn, process payments, and raise worksheets while monitoring emails and completing daily admin tasks. Work flexible shifts Monday–Friday in Serco’s Environmental Services team to deliver timely resolutions and strong customer experiences.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Serco
Serco
2 months ago

Customer Care Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Serve as the primary point of contact for residents and teams, handling telephone and email enquiries with accuracy, care, and efficiency. Manage inbound/outbound calls across Breckland, North Norfolk and Kings Lynn, process payments, and raise worksheets while monitoring emails and completing daily admin tasks. Work flexible shifts Monday–Friday in Serco’s Environmental Services team to deliver timely resolutions and strong customer experiences.
Location: United Kingdom
Workplace: Onsite
Employment Type: Contract · 6 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to telephone and email enquiries from customers, contractors, and internal teams, ensuring timely and effective resolutions.
  • •Handle inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn.
  • •Take payments.
  • •Raise worksheets and complete daily admin tasks.
  • •Monitor emails daily to ensure enquiries are handled efficiently as part of the team.

Pay and Benefits

Salary: GBP 26,509.5 annually
Perks:PensionEmployee AssistanceVirtual GpWellness StipendDiscounts

Key Requirements

  • •Experience working in a busy office, reception, or call centre environment.
  • •Strong customer service skills, handling queries professionally and empathetically.
  • •Excellent written and verbal communication skills.
  • •Strong organisational skills to prioritise tasks and meet deadlines in a performance-driven environment.
  • •Confidence using Microsoft Office and digital systems with strong attention to detail.
Skills:Customer serviceCommunicationOrganisational skillsAttention to detailProblem-solving
Tech Stack:Microsoft OfficeDigital systems

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn