Customer Care Executive

Serco
United Kingdom
Workplace: OnsiteContractGBP 26,509.5+ annuallyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Organizational skills","Attention to detail","Problem-solving"]

Provide responsive, high-quality customer support in Serco’s Environmental Services team by handling telephone and email enquiries with care, accuracy, and efficiency. Manage calls with residents across Breckland, North Norfolk, and Kings Lynn, take payments, raise worksheets, and complete daily email monitoring and admin tasks in a fast-paced reception/call centre environment. Use Microsoft Office and digital systems to prioritize, meet deadlines, and resolve issues effectively.

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FursaFursa
Serco
Serco
1 week ago

Customer Care Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide responsive, high-quality customer support in Serco’s Environmental Services team by handling telephone and email enquiries with care, accuracy, and efficiency. Manage calls with residents across Breckland, North Norfolk, and Kings Lynn, take payments, raise worksheets, and complete daily email monitoring and admin tasks in a fast-paced reception/call centre environment. Use Microsoft Office and digital systems to prioritize, meet deadlines, and resolve issues effectively.
Location: United Kingdom
Workplace: Onsite
Employment Type: Contract · 6 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to telephone and email enquiries from customers, contractors, and internal teams to ensure timely resolutions.
  • •Handle inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn.
  • •Take payments and process customer-related administration accurately.
  • •Raise worksheets and complete daily email monitoring and team admin tasks.
  • •Maintain a proactive, team-focused approach to solve problems and adapt to changing operational needs.

Pay and Benefits

Salary: GBP 26,509.5 annually
Perks:Paid LeavePensionLearning BudgetEmployee AssistanceDiscounts

Key Requirements

  • •Experience working in a busy office, reception, or call centre environment.
  • •Strong customer service skills to handle enquiries professionally and empathetically.
  • •Excellent written and verbal communication skills.
  • •Organisational skills to prioritize tasks and meet deadlines in a performance-driven environment.
  • •Confidence using Microsoft Office and digital systems, with strong attention to detail.
Skills:Customer serviceCommunicationOrganizational skillsAttention to detailProblem-solving
Tech Stack:Microsoft OfficeDigital systems

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn