HSBC

1 month ago

銀行客服中心顧客服務襄理 / 副理

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead and coach a Taipei-based HSBC customer service team within the Personal Banking and Wealth Management unit, handling online inquiries, account and investment transactions, and customer complaints while actively promoting banking products and maintaining strong client relationships in a fast-paced call-center environment.

Location: Taipei

Workplace: Onsite

Employment Type: Full time

Seniority: Manager level

Key Responsibilities

•Provide professional and enthusiastic service to solve customer issues
•Online handling of customer bank-related inquiries
•Online handling of customer account and investment-related transactions
•Maintain customer relationships
•Handle customer complaints

Key Requirements

•Diploma or higher education
•Experience in banking customer service or teller roles is preferred; new graduates are welcome
•Empathetic, service-oriented with strong communication skills
•English communication ability
•Proficient in Windows Office software

Experience:BankingFinancial services

Education:Bachelor's

Skills:EmpathyCommunicationCustomer serviceProblem-solvingStress tolerance

Languages:ChineseEnglish

Tech Stack:Windows Office

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 month ago

銀行客服中心顧客服務襄理 / 副理

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Taipei

Workplace: Onsite

Employment Type: Full time

Seniority: Manager level

Key Responsibilities

•Provide professional and enthusiastic service to solve customer issues
•Online handling of customer bank-related inquiries
•Online handling of customer account and investment-related transactions
•Maintain customer relationships
•Handle customer complaints

Key Requirements

•Diploma or higher education
•Experience in banking customer service or teller roles is preferred; new graduates are welcome
•Empathetic, service-oriented with strong communication skills
•English communication ability
•Proficient in Windows Office software

Experience:BankingFinancial services

Education:Bachelor's

Skills:EmpathyCommunicationCustomer serviceProblem-solvingStress tolerance

Languages:ChineseEnglish

Tech Stack:Windows Office

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn