Onboarding Success Manager I (Americas) FTC

Oyster HR
São Paulo, San Jose, Santiago, Bogotá, Mexico City
Workplace: RemoteFull timeBRL 150,000 - 200,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Customer-first mindset","Attention to detail","Organizational skills","Analytical skills","Written communication","Verbal communication","Autonomy","Escalation management","Continuous improvement","Interpersonal skills"]

Own the onboarding experience for customers and new team members on Oyster, serving as the key point of contact from hire submission through engagement. Provide accurate guidance using documentation and internal knowledge, organize onboarding meetings, manage custom requests/escalations with cross-functional partners, and ensure data accuracy on the platform. Continuously improve customer satisfaction (cSAT/NPS), follow onboarding playbooks, stay current on product releases and global employment regulation changes, and upskill to meet KPIs.

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Oyster HR
Oyster HR
3 days ago

Onboarding Success Manager I (Americas) FTC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 52 minutes agoStatus: Live

Job Summary

Own the onboarding experience for customers and new team members on Oyster, serving as the key point of contact from hire submission through engagement. Provide accurate guidance using documentation and internal knowledge, organize onboarding meetings, manage custom requests/escalations with cross-functional partners, and ensure data accuracy on the platform. Continuously improve customer satisfaction (cSAT/NPS), follow onboarding playbooks, stay current on product releases and global employment regulation changes, and upskill to meet KPIs.
Location: São Paulo, San Jose, Santiago, Bogotá, Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide end-to-end ownership of guiding and supporting customers and team members through the onboarding journey on Oyster.
  • •Answer ad-hoc questions quickly and accurately using explanatory documentation and internal knowledge sources.
  • •Organize onboarding meetings with customers and team members to address questions.
  • •Manage custom requests and escalations in collaboration with Sales, Product, Legal, and Finance teams.
  • •Create and maintain onboarding documentation, ensure required customer information is captured accurately, and keep Oyster platform data complete to enable seamless employment and customer experience.

Pay and Benefits

Salary: BRL 150,000 - 200,000 annually
Perks:Paid LeaveHealth InsuranceWellness StipendParental LeaveRemote Work

Key Requirements

  • •3+ years experience working in HR, or in a customer-facing role for an HR SaaS platform.
  • •Customer-first mindset and ability to go the extra mile to ensure customers feel supported.
  • •Experience scheduling and managing customer meetings and customer escalations.
  • •Track record of improving customer satisfaction metrics such as cSAT and NPS.
  • •Strong attention to detail, organizational/analytical skills, excellent written and verbal communication, and comfort working autonomously in a fast-paced environment.
Experience:3+ yearsHRHR SaaS
Skills:Customer-first mindsetAttention to detailOrganizational skillsAnalytical skillsWritten communicationVerbal communicationAutonomyEscalation managementContinuous improvementInterpersonal skills
Languages:English
Tech Stack:AIWorkflow automation

Company Brief

Oyster HR
Oyster is a global employment platform (Employer of Record) that helps companies hire, pay, and care for distributed teams across 180+ countries, providing compliant contracts, payroll, benefits, and HR tools for remote-first organizations.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor