Operations Manager (Dar es Salaam, TZ)

Aramex
Dar es Salaam
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 7+ yearsEducation: bachelorsSkills: ["Influencing skills","Conflict resolution","Problem solving","Leadership skills","Process improvement"]

Lead Aramex’s ground, domestic, and express operations to ensure delivery performance meets SLAs and exceeds customer expectations. Empower and manage operations teams, streamline workflows, and drive continuous improvement using Lean tools. Partner with sales to align client expectations, oversee compliance with safety and sustainability standards, and coordinate response/recovery plans during disruptive incidents. Use operational data to optimize resource allocation, manage expenses, and support effective operations execution.

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Aramex
Aramex
4 days ago

Operations Manager (Dar es Salaam, TZ)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead Aramex’s ground, domestic, and express operations to ensure delivery performance meets SLAs and exceeds customer expectations. Empower and manage operations teams, streamline workflows, and drive continuous improvement using Lean tools. Partner with sales to align client expectations, oversee compliance with safety and sustainability standards, and coordinate response/recovery plans during disruptive incidents. Use operational data to optimize resource allocation, manage expenses, and support effective operations execution.
Location: Dar es Salaam
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Develop and empower operations teams to meet SLAs, exceed client expectations, and drive operational efficiency.
  • •Lead projects that streamline operations, optimize workflows, and improve operational performance.
  • •Oversee ground, domestic, and express operations (including inbound/outbound and warehouse operations) to ensure compliance with safety, security, and sustainability standards.
  • •Collaborate with sales to establish client expectations and ensure smooth delivery fulfillment.
  • •Analyze operational data to identify improvements, optimize resource allocation, manage operating expenses, and implement recovery plans during disruptive incidents.

Key Requirements

  • •At least 7 years of experience in a leadership/managerial position in the same industry.
  • •Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, Logistics, or related field; master’s degree is a plus.
  • •Experience implementing and enforcing operational standards and procedures.
  • •Ability to develop and empower teams to consistently meet SLAs and exceed client expectations.
  • •Experience collaborating across business and technical teams to improve delivery performance and operational efficiency.
Experience:7+ yearsLogisticsSupply chain
Education:Bachelor's in Industrial Engineering, Business Administration, Operations Management, Logistics (or related field)
Skills:Influencing skillsConflict resolutionProblem solvingLeadership skillsProcess improvement

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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