Customer Service Representative Full Time (Healthcare Account)

Wing Assistant
United States, Philippines
Workplace: RemoteFull timePHP 28,000 - 30,000 monthlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Time management","Attention to detail","Organization","Problem-solving"]

Provide remote, high-quality customer support for a U.S.-based telehealth healthcare program. Responsibilities include intake data entry, appointment scheduling, provider coordination, medication submissions, and proactive patient communications, within a fully remote, Pacific Time zone operation.

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FursaFursa
Wing Assistant
Wing Assistant
3 months ago

Customer Service Representative Full Time (Healthcare Account)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide remote, high-quality customer support for a U.S.-based telehealth healthcare program. Responsibilities include intake data entry, appointment scheduling, provider coordination, medication submissions, and proactive patient communications, within a fully remote, Pacific Time zone operation.
Location: United States, Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Perform accurate data entry, including completing intake forms and scheduling appointments
  • •Contact patients to obtain missing information or request additional documentation
  • •Upload patient information to the RX portal and coordinate medication submissions
  • •Share shipment tracking numbers with patients once medications are dispatched
  • •Handle patient communications, including FAQs, feedback, concerns, and general inquiries

Pay and Benefits

Salary: PHP 28,000 - 30,000 monthly
Perks:Health InsurancePaid TrainingRemote WorkOvertime PayHoliday Pay

Key Requirements

  • •At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
  • •Excellent English communication skills, both written and verbal (at least B2 level)
  • •Excellent phone, email, and instant messaging communication skills
  • •Solid organizational and time management skills
  • •Tech savvy & familiar with CRM and VOIP
Experience:1+ yearsHealthcareTelehealthCustomer service
Skills:CommunicationTime managementAttention to detailOrganizationProblem-solving
Languages:English
Tech Stack:Monday.comCRMRx PortalFedEx Tracking SystemGoogle CalendarMS OfficeVoIP

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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