2 months ago

Customer Service Representative (Healthcare/Telehealth)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide remote, high-quality customer support for a U.S.-based telehealth healthcare program. Responsibilities include intake data entry, appointment scheduling, provider coordination, medication submissions, and proactive patient communications, within a fully remote, Pacific Time zone operation.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Perform accurate data entry, including completing intake forms and scheduling appointments
•Contact patients to obtain missing information or request additional documentation
•Upload patient information to the RX portal and coordinate medication submissions
•Share shipment tracking numbers with patients once medications are dispatched
•Handle patient communications, including FAQs, feedback, concerns, and general inquiries

Pay and Benefits

Salary: PHP 28,000 - 30,000 monthly

Perks:Health InsurancePaid TrainingRemote WorkOvertime PayHoliday Pay

Key Requirements

•At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
•Excellent English communication skills, both written and verbal (at least B2 level)
•Excellent phone, email, and instant messaging communication skills
•Solid organizational and time management skills
•Tech savvy & familiar with CRM and VOIP

Experience:1+ yearsHealthcareTelehealthCustomer service

Skills:CommunicationTime managementAttention to detailOrganizationProblem-solving

Languages:English

Tech Stack:Monday.comCRMRx PortalFedEx Tracking SystemGoogle CalendarMS OfficeVoIP

Company Brief

Wing Assistant

Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.

Industry: Recruitment Agencies

Website

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Wing Assistant

2 months ago

Customer Service Representative (Healthcare/Telehealth)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Perform accurate data entry, including completing intake forms and scheduling appointments
•Contact patients to obtain missing information or request additional documentation
•Upload patient information to the RX portal and coordinate medication submissions
•Share shipment tracking numbers with patients once medications are dispatched
•Handle patient communications, including FAQs, feedback, concerns, and general inquiries

Pay and Benefits

Salary: PHP 28,000 - 30,000 monthly

Perks:Health InsurancePaid TrainingRemote WorkOvertime PayHoliday Pay

Key Requirements

•At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
•Excellent English communication skills, both written and verbal (at least B2 level)
•Excellent phone, email, and instant messaging communication skills
•Solid organizational and time management skills
•Tech savvy & familiar with CRM and VOIP

Experience:1+ yearsHealthcareTelehealthCustomer service

Skills:CommunicationTime managementAttention to detailOrganizationProblem-solving

Languages:English

Tech Stack:Monday.comCRMRx PortalFedEx Tracking SystemGoogle CalendarMS OfficeVoIP

Company Brief

Wing Assistant

Industry: Recruitment Agencies

Website