Etihad Rail

6 months ago

Network Performance Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Oversee the performance of the Etihad Rail network by monitoring service delivery, analyzing data, and driving improvement initiatives. Collaborate with internal teams and external operators to ensure reliable, safe, and efficient rail services, using real-time systems and dashboards to track KPIs and deliver data-driven insights to stakeholders.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Track daily train performance across the Etihad Rail network using real-time operational systems and dashboards.
•Identify root causes of delays, disruptions, and reliability issues across routes and terminals.
•Deliver timely, data-driven performance reports to stakeholders.
•Develop and implement performance improvement strategies to optimise operational efficiency and service delivery.
•Work closely with network controllers, maintenance teams, and operators to ensure solutions are practical and sustainable.
•Lead performance review cycles to assess progress against key metrics.
•Build strong relationships with freight customers, passenger operators, and internal teams (control, engineering, maintenance).
•Represent performance interests in operational coordination meetings and strategic planning forums.
•Facilitate open communication and joint working to resolve performance challenges.
•Conduct detailed investigations of major service disruptions or performance failures.
•Coordinate post-incident reviews to extract learnings and implement corrective actions.
•Provide briefings and recommendations to senior leadership based on incident findings.
•Use Etihad Rail’s performance systems to analyze trends and generate actionable insights.
•Ensure high data quality and consistency for operational reporting and regulatory compliance.
•Monitor key operational performance indicators (e.g. On-Time Performance, Delay Minutes, Asset Availability).
•Ensure that performance standards meet regulatory, safety, and customer requirements.
•Support strategic initiatives to elevate the operational excellence of the rail network.

Key Requirements

•University degree in Rail Operations, Operations, Transport, Management, Business, Safety or equivalent professional experience and/or qualification deemed to be equivalent
•Deep understanding of rail operations and performance frameworks, preferably in freight and/or passenger rail
•Strong analytical and problem-solving capabilities
•Experience in a performance or operations management role within transport or infrastructure sectors
•Excellent communication and stakeholder management skills
•Ability to work under pressure and manage multiple priorities
•Familiarity with rail control systems and performance monitoring tools is an advantage

Experience:RailTransport

Education:Bachelor's

Skills:CommunicationProblem-solvingStakeholder managementAnalytical thinking

Company Brief

Etihad Rail

Developer and operator of the UAE’s national railway network, delivering freight and upcoming passenger services across the seven emirates and enabling regional connectivity and logistics integration.

Industry: Rail & Metro Operators

Company Size: Large (251 to 1,000 employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 2009

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Etihad Rail

6 months ago

Network Performance Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Track daily train performance across the Etihad Rail network using real-time operational systems and dashboards.
•Identify root causes of delays, disruptions, and reliability issues across routes and terminals.
•Deliver timely, data-driven performance reports to stakeholders.
•Develop and implement performance improvement strategies to optimise operational efficiency and service delivery.
•Work closely with network controllers, maintenance teams, and operators to ensure solutions are practical and sustainable.
•Lead performance review cycles to assess progress against key metrics.
•Build strong relationships with freight customers, passenger operators, and internal teams (control, engineering, maintenance).
•Represent performance interests in operational coordination meetings and strategic planning forums.
•Facilitate open communication and joint working to resolve performance challenges.
•Conduct detailed investigations of major service disruptions or performance failures.
•Coordinate post-incident reviews to extract learnings and implement corrective actions.
•Provide briefings and recommendations to senior leadership based on incident findings.
•Use Etihad Rail’s performance systems to analyze trends and generate actionable insights.
•Ensure high data quality and consistency for operational reporting and regulatory compliance.
•Monitor key operational performance indicators (e.g. On-Time Performance, Delay Minutes, Asset Availability).
•Ensure that performance standards meet regulatory, safety, and customer requirements.
•Support strategic initiatives to elevate the operational excellence of the rail network.

Key Requirements

•University degree in Rail Operations, Operations, Transport, Management, Business, Safety or equivalent professional experience and/or qualification deemed to be equivalent
•Deep understanding of rail operations and performance frameworks, preferably in freight and/or passenger rail
•Strong analytical and problem-solving capabilities
•Experience in a performance or operations management role within transport or infrastructure sectors
•Excellent communication and stakeholder management skills
•Ability to work under pressure and manage multiple priorities
•Familiarity with rail control systems and performance monitoring tools is an advantage

Experience:RailTransport

Education:Bachelor's

Skills:CommunicationProblem-solvingStakeholder managementAnalytical thinking

Company Brief

Etihad Rail

Industry: Rail & Metro Operators

Company Size: Large (251 to 1,000 employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 2009

Glassdoor: 3.6

Website LinkedIn Glassdoor