Network Operations Manager- TS/SCI w/poly

General Dynamics
United States
Workplace: OnsiteFull timeUSD 161,500 - 218,500 annuallyFunction: Business OperationsExperience: 8+ yearsEducation: mastersSkills: ["Collaboration","Service improvement"]

Lead day-to-day enterprise IT operations to ensure 24/7/365 availability, performance, and reliability across service towers. Direct incident response for critical outages, drive root cause analysis, and implement corrective actions. Partner with engineering to integrate upgrades with minimal disruption, maintain SLA/KPI reporting and operational dashboards, and oversee documentation, SOPs, and runbooks. Ensure compliance with RMF, vulnerability management, and audit requirements while improving service through automation, monitoring, and analytics.

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General Dynamics
General Dynamics
20 hours ago

Network Operations Manager- TS/SCI w/poly

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead day-to-day enterprise IT operations to ensure 24/7/365 availability, performance, and reliability across service towers. Direct incident response for critical outages, drive root cause analysis, and implement corrective actions. Partner with engineering to integrate upgrades with minimal disruption, maintain SLA/KPI reporting and operational dashboards, and oversee documentation, SOPs, and runbooks. Ensure compliance with RMF, vulnerability management, and audit requirements while improving service through automation, monitoring, and analytics.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead day-to-day IT operations to ensure 24/7/365 availability, performance, and reliability across service towers.
  • •Direct response to high-visibility outages and critical incidents, including triage, escalation, root cause analysis, and corrective actions.
  • •Partner with engineering teams to integrate new technologies, upgrades, and enhancements into steady-state operations with minimal disruption.
  • •Maintain operational dashboards, metrics, and reporting to customer leadership; ensure compliance with SLAs, KPIs, and performance objectives.
  • •Manage operational documentation, SOPs, work instructions, configuration baselines, and runbooks; drive continuous service improvement using automation, monitoring, and analytics.

Pay and Benefits

Salary: USD 161,500 - 218,500 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •8+ years of related experience across multiple disciplines such as systems engineering, network engineering, client server, service operations, security, and/or voice/video & cloud.
  • •4+ years overseeing and managing O&M support services including IT sustainment, IT procurement, system security, asset management, mission support, and system maintenance.
  • •4+ years designing, implementing, and maintaining cloud, Linux, Windows domains, network, telephony, hypervisor, and hyper-converged environments.
  • •4+ years troubleshooting complex multi-segmented systems.
  • •Active TS/SCI with polygraph clearance.
Experience:8+ yearsClassified environmentEnterprise ITIT operations
Education:Master's in Information Technology
Skills:CollaborationService improvement
Certifications:CISSPITIL
Tech Stack:CloudLinuxWindows domainsNetworkTelephonyHypervisorHyper-converged environmentsAutomationMonitoringAnalyticsDashboardsSLAKPIRMFVulnerability management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn