Keyholder, Northpark

Away
Dallas
Workplace: OnsiteFull timeUSD 20+ hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Leadership","Coaching","Collaboration","Reliability"]

Lead and support the Northpark retail team to deliver best-in-class customer service and create personalized, memorable in-store experiences. Own key in-store processes and help drive operational excellence by meeting individual KPIs and supporting store sales goals. Coach and provide feedback to retail associates, assist with onboarding, and partner with store management on in-store marketing events and programming.

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FursaFursa
Away
Away
4 days ago

Keyholder, Northpark

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 47 minutes agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead and support the Northpark retail team to deliver best-in-class customer service and create personalized, memorable in-store experiences. Own key in-store processes and help drive operational excellence by meeting individual KPIs and supporting store sales goals. Coach and provide feedback to retail associates, assist with onboarding, and partner with store management on in-store marketing events and programming.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Deliver exceptional, best-in-class customer service and embody brand standards and core values.
  • •Create personalized and memorable customer experiences to deepen community and connection.
  • •Take accountability for the success of in-store processes and operations.
  • •Meet individual KPI expectations and sales goals while supporting overall store success.
  • •Lead, support, and guide a team of retail associates; assist with onboarding and coach team members; partner with store management on marketing events and programming.

Pay and Benefits

Salary: USD 20 hourly
Perks:Health Insurance401kPaid Leave

Key Requirements

  • •Growing retail, customer service, or hospitality leader who inspires others and drives results.
  • •Excellent communicator comfortable using coaching and feedback to develop team members.
  • •Ability to meet individual KPI expectations and support store sales goals while enabling overall store success.
  • •Ability to pull, push, lift, and carry up to 25 pounds and stand for extended periods; bend, squat, twist, and reach as needed.
  • •Full-time availability requirements, including at least 30 hours per week and weekend availability (Saturday or Sunday) plus specific Friday/Sunday and Saturday shift expectations.
Experience:RetailCustomer serviceHospitality
Skills:CommunicationLeadershipCoachingCollaborationReliability

Company Brief

Away
Away is a direct-to-consumer travel and lifestyle brand that designs and sells luggage and travel accessories through its website and retail locations worldwide.
Industry: Direct to Consumer Brands
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: New York, United States
Founded: 2015
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Glassdoor: 3.2
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