Technical Support Engineer (Dutch Speaker)

Eaton
Istanbul, Budapest, Casablanca
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Analytical mindset"]

Deliver technical support and troubleshooting for Eaton’s electrical product portfolio, including single-phase UPS hardware and software. Serve as a key contact via phone, email, and web tickets, handling pre- and post-sales inquiries across EMEA (and partially APAC/Americas). Escalate advanced cases to Level 2/3 and Quality teams, assist with product selection and application, and maintain process documentation. Support knowledge-sharing and continuous improvement to reduce customer effort and improve cycle time and cost.

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Eaton
Eaton
1 month ago

Technical Support Engineer (Dutch Speaker)

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Last checked: 5 hours agoStatus: Live

Job Summary

Deliver technical support and troubleshooting for Eaton’s electrical product portfolio, including single-phase UPS hardware and software. Serve as a key contact via phone, email, and web tickets, handling pre- and post-sales inquiries across EMEA (and partially APAC/Americas). Escalate advanced cases to Level 2/3 and Quality teams, assist with product selection and application, and maintain process documentation. Support knowledge-sharing and continuous improvement to reduce customer effort and improve cycle time and cost.
Location: Istanbul, Budapest, Casablanca
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Resolve customer challenges for single-phase UPS products (hardware and software) via phone, email, and web chat.
  • •Manage and follow up on escalations with Level 2, Level 3, and Quality teams for hardware and software issues.
  • •Support sales across the EMEA region (and partially APAC/Americas) with technical inquiries, warranty issues, documentation requests, repair, calibration, and troubleshooting.
  • •Assist customers with product selection and application guidance through phone and email.
  • •Maintain up-to-date process documentation and participate in knowledge-sharing and continuous improvement initiatives at BSC Budapest.

Key Requirements

  • •Bachelor’s degree (BS/BA) in Electrical/Electronic Engineering from an accredited institution.
  • •Understanding of electrical products and basic applications.
  • •Basic network knowledge.
  • •Analytical mindset with strong communication and problem-solving skills.
  • •Excellent Dutch and English language knowledge.
Education:Bachelor's in Electrical/Electronic Engineering
Skills:CommunicationProblem-solvingAnalytical mindset
Languages:DutchEnglish
Tech Stack:C++Assembly Language

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn