Data Center Infrastructure Global FOC Shift Supervisor, DCS

ByteDance
Singapore
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 3+ yearsSkills: ["Risk identification","Problem-solving","Logical thinking","Responsibility","Documentation"]

Oversee global data center infrastructure operations, maintenance, and emergency response across hyperscale facilities. Provide remote emergency support, coordinate with on-site facility managers and business teams during service disruptions, and manage closed-loop escalation and rectification of O&M risks. Drive rollout and supervision of O&M management systems, unify operational specifications, monitor O&M metrics and run quality audits, and support capability building for data ingestion, data governance, and alarm management.

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FursaFursa
ByteDance
ByteDance
1 month ago

Data Center Infrastructure Global FOC Shift Supervisor, DCS

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 30 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Oversee global data center infrastructure operations, maintenance, and emergency response across hyperscale facilities. Provide remote emergency support, coordinate with on-site facility managers and business teams during service disruptions, and manage closed-loop escalation and rectification of O&M risks. Drive rollout and supervision of O&M management systems, unify operational specifications, monitor O&M metrics and run quality audits, and support capability building for data ingestion, data governance, and alarm management.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Manager level

Key Responsibilities

  • •Oversee global data center infrastructure operations, maintenance, and emergency response, including remote emergency support and coordination during disruptions.
  • •Escalate and report major risks timely, track rectification progress, and coordinate internal/external resources for closed-loop O&M risk management.
  • •Implement, roll out, and supervise O&M management systems; unify operational specifications across data centers and guide daily routine work for on-site teams.
  • •Monitor and analyze regional O&M metrics, conduct quality supervision and process audits, identify operational risks, and optimize workflows and service quality.
  • •Support capability building for data center infrastructure platforms, including data ingestion, data governance, and alarm management.

Key Requirements

  • •Over 3 years of working experience in data center infrastructure O&M, including emergency management procedures.
  • •Strong risk identification capability, including accurate major risk assessment and standardized escalation/reporting with closed-loop awareness.
  • •Familiarity with data center infrastructure O&M workflows and systems; experience developing large-scale O&M systems is a plus.
  • •Strong data awareness and O&M quality control, with proficiency in KPI tracking, data analysis, and fault troubleshooting.
  • •Logical thinking, strong responsibility, and ability to compile/update workflows and technical documents using office and data tools.
Experience:3+ yearsData center infrastructureO&MHyperscale data centersFault coordinationEnterprise operations
Skills:Risk identificationProblem-solvingLogical thinkingResponsibilityDocumentation

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn