Customer Solutions Architect

Fivetran
Austin
Workplace: HybridFull timeUSD 135,000 - 153,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer-focused","Presenting","Relationship building","Strategic thinking","Adaptability"]

Help current commercial and enterprise customers get maximum value from their dbt Cloud deployment. You’ll monitor account health, lead technical discussions, identify new data challenges, and deliver live demos and workshops to drive adoption. Partner with Sales Directors and Solutions Architects to improve renewals outcomes and act as the voice of the customer in product conversations, contributing to playbooks and external-facing content.

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Fivetran
Fivetran
2 weeks ago

Customer Solutions Architect

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Last checked: 3 hours agoStatus: Live

Job Summary

Help current commercial and enterprise customers get maximum value from their dbt Cloud deployment. You’ll monitor account health, lead technical discussions, identify new data challenges, and deliver live demos and workshops to drive adoption. Partner with Sales Directors and Solutions Architects to improve renewals outcomes and act as the voice of the customer in product conversations, contributing to playbooks and external-facing content.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of commercial or enterprise customers by monitoring account health, adoption, and utilization to flag expansion and churn/contraction risks.
  • •Build and maintain relationships with key technical stakeholders to understand analytics needs and determine how dbt Cloud can help achieve customer goals.
  • •Educate customers to increase value from dbt Cloud through product onboarding, new feature education, and adoption of existing features.
  • •Collaborate with Sales Directors and Solutions Architects on renewals and the customer lifecycle, providing strategic input.
  • •Serve as the voice of the customer in product discussions and help improve team processes; create and deliver external-facing content.

Pay and Benefits

Salary: USD 135,000 - 153,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kRsusPaid LeaveLearning BudgetCell Phone

Key Requirements

  • •2+ years of experience in a post-sales role such as a technical account manager or CSE.
  • •Strong technical background, including modern data warehousing architectures, the analytics stack, and SQL proficiency.
  • •Comfort presenting to stakeholders, ideally with experience in an externally facing role.
  • •Ability to operate in an ambiguous, fast-paced environment and think on your feet during customer conversations.
  • •Willingness to travel for external and internal events.
  • •Openness to travel and in-person relationship building is required.
Experience:SaaSData warehousingAnalytics
Skills:Customer-focusedPresentingRelationship buildingStrategic thinkingAdaptability
Certifications:Dbt certification
Languages:English
Tech Stack:Dbt CloudDbtSQLPythonAPIsData warehousingAnalytics stack

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn