Sr. Quality Coordinator, QMO

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Coordinate quality measurement reviews for one or more monitoring functions within the Quality Monitoring department, supporting internal and external stakeholders with actionable solutions. Manage monitoring samples, analyze quality-related issues, and recommend improvements to quality processes and measurement criteria. Facilitate quality calibrations, document outcomes and action items, and ensure adherence to compliance and operational risk controls while working within a hybrid setup that includes night shift readiness.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Manage a quality monitoring sample within the required timeline and communicate results to management.
•Initiate and conduct research for quality-related issues and recommend improvements to quality processes, policies, and procedures.
•Develop action plans to improve service for internal and external customers and recommend steps to reduce operating costs and increase efficiency.
•Facilitate quality calibrations and partner in the design and implementation of new or revised measurement criteria.
•Document discussions, manage action items, and adhere to compliance and operational risk controls.

Key Requirements

•Bachelor’s Degree.
•Relevant experience in quality control or in a call center environment.
•Partnership and Branded Card Fraud, Partnership Servicing and Branded Core Servicing experience is a plus.
•Strong critical thinking and analytical thinking skills with excellent oral and written communication.
•Great attention to detail, good interpersonal skills, and the ability to adapt in a fast-paced environment.

Education:Bachelor's

Skills:Critical thinkingAnalytical thinkingActive listeningExcellent communicationAttention to detailInterpersonal skillsAdaptabilityTeamwork

Company Brief

Discover Financial

Industry: Retail Banking

Website

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Discover Financial

1 week ago

Sr. Quality Coordinator, QMO

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Manage a quality monitoring sample within the required timeline and communicate results to management.
•Initiate and conduct research for quality-related issues and recommend improvements to quality processes, policies, and procedures.
•Develop action plans to improve service for internal and external customers and recommend steps to reduce operating costs and increase efficiency.
•Facilitate quality calibrations and partner in the design and implementation of new or revised measurement criteria.
•Document discussions, manage action items, and adhere to compliance and operational risk controls.

Key Requirements

•Bachelor’s Degree.
•Relevant experience in quality control or in a call center environment.
•Partnership and Branded Card Fraud, Partnership Servicing and Branded Core Servicing experience is a plus.
•Strong critical thinking and analytical thinking skills with excellent oral and written communication.
•Great attention to detail, good interpersonal skills, and the ability to adapt in a fast-paced environment.

Education:Bachelor's

Skills:Critical thinkingAnalytical thinkingActive listeningExcellent communicationAttention to detailInterpersonal skillsAdaptabilityTeamwork

Company Brief

Discover Financial

Industry: Retail Banking

Website