Collaboration Support Engineer (Puerto Rico)

RTX
Puerto Rico
Workplace: RemoteFull timeFunction: Laboratory & Clinical OperationsExperience: 2+ yearsEducation: bachelorsSkills: ["Troubleshooting","Documentation","Communication"]

Support and sustain Microsoft 365 collaboration services for the RTX Enterprise Services Digital Experience & Collaboration team. Troubleshoot SharePoint, OneDrive, Power Apps, Power Automate, and Copilot issues, manage ticket queues in ServiceNow, and maintain SharePoint sites and Power Apps/Flows. Deliver guidance through office hours and help documentation, coordinate with other Digital Technology teams, and run advanced PowerShell scripts. Role supports remote work for eligible Puerto Rico residents.

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FursaFursa
RTX
RTX
4 days ago

Collaboration Support Engineer (Puerto Rico)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support and sustain Microsoft 365 collaboration services for the RTX Enterprise Services Digital Experience & Collaboration team. Troubleshoot SharePoint, OneDrive, Power Apps, Power Automate, and Copilot issues, manage ticket queues in ServiceNow, and maintain SharePoint sites and Power Apps/Flows. Deliver guidance through office hours and help documentation, coordinate with other Digital Technology teams, and run advanced PowerShell scripts. Role supports remote work for eligible Puerto Rico residents.
Location: Puerto Rico
Workplace: Remote
Employment Type: Full time
Job Function: Laboratory & Clinical Operations
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot issues related to SharePoint, OneDrive, Power Apps, Power Automate, and Copilot.
  • •Provide user guidance and create/update help documentation (how-to guides).
  • •Host office hours and knowledge-sharing sessions for advanced troubleshooting and best practices.
  • •Monitor SharePoint/OneDrive/Copilot ticket queues and respond quickly to requests and issues.
  • •Manage incidents and knowledge base processes in ServiceNow, act as lead technical SME for tier 3+, and coordinate with Digital Technology teams on recommendations.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceParental LeaveLearning BudgetChildcare

Key Requirements

  • •University degree or equivalent experience with at least 2 years of relevant experience (or an advanced degree with at least 1 year).
  • •Experience administering M365 and working with SharePoint Online, OneDrive, Teams, Power Apps, and Power Automate.
  • •Experience with PowerShell scripting.
  • •Experience with Microsoft Entra (Azure).
  • •ShareGate Migration experience.
Experience:2+ years
Education:Bachelor's
Skills:TroubleshootingDocumentationCommunication
Languages:English
Tech Stack:SharePointSharePoint OnlineOneDriveTeamsPower AppsPower AutomateCopilotServiceNowM365PowerShellMicrosoft EntraAzureShareGateAIPPurviewDLPEncryptionJavaScriptHTMLCSS

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website