BMC

2 weeks ago

Control-M Customer Success Specialist - Brazil

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Last checked: 10 minutes agoStatus: Live

Job Summary

Serve as a technical Customer Success Specialist for Control-M, guiding customers through adoption and value realization across the lifecycle. You’ll deliver advisory on Control-M best practices and modernization, run workshops, webinars, health reviews, and QBRs, and support implementations, upgrades, migrations, and SaaS transitions. Partner with Customer Success Managers, Sales, Support, Services, Product, and Engineering to mitigate risks, improve customer health, use telemetry and Gainsight insights for proactive engagement, and identify expansion opportunities.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Drive customer adoption and value realization across the customer lifecycle by executing customer success motions and engagement plans.
•Develop and run adoption plans, workshops, webinars, health reviews, and Quarterly Business Reviews (QBRs).
•Serve as a trusted technical advisor on Control-M best practices, architecture, operational excellence, and modernization initiatives.
•Support and guide customers through implementations, upgrades, migrations, SaaS transitions, and strategic transformation projects.
•Use customer telemetry, product usage data, and Gainsight insights to run proactive engagements, improve customer health, and surface growth opportunities to Sales.

Travel: Low travel

Pay and Benefits

Salary: 233,325 - 388,875

Key Requirements

•Minimum 3 years of experience working with Control-M or comparable enterprise workload automation and scheduling solutions.
•Hands-on experience administering, supporting, implementing, or consulting on Control-M environments across on-premises and/or SaaS deployments.
•Strong knowledge of Control-M version 9.x environments, preferably 9.18–9.22 and newer releases.
•Experience with Control-M capabilities including APIs, Workload Change Manager (WCM), Managed File Transfer (MFT), workload archiving, forecasting, monitoring, high availability, and enterprise scheduling.
•Practical experience performing upgrades, migrations, implementations, and supporting enterprise-scale production environments; plus working knowledge of Oracle, Microsoft SQL Server, PostgreSQL (or equivalent).

Experience:Enterprise workload automationWorkload orchestrationScheduling solutionsEnterprise SaaSCustomer successEnterprise technology

Skills:Customer-facing consultingTroubleshootingAnalytical thinkingProblem-solvingCommunication and stakeholder management

Certifications:Control-M certifications

Tech Stack:Control-MControl-M 9.xControl-M APIsWorkload Change Manager (WCM)Managed File Transfer (MFT)Workload ArchivingGainsightOracleMicrosoft SQL ServerPostgreSQLSaaSDevOpsERPCloud platform integrationsAutomation frameworksHigh availability

Company Brief

BMC

Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Houston, United States

Founded: 1980

Website LinkedIn

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BMC