1 day ago

Senior Customer Engineering Manager, Majors - Texas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead and grow a team of quota-carrying Customer Engineers who act as technical advisors across the enterprise customer lifecycle. Partner with Regional Sales Leadership to execute technical go-to-market, drive platform adoption, and support revenue growth through PoCs and architectural reviews. Own technical health, onboarding, and long-term adoption, escalate complex challenges, and track performance against quotas and SaaS value-realization milestones while scaling AI-augmented workflows to improve execution.

Location: Texas, Austin, Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Recruit, hire, coach, and retain a high-performing team of Customer Engineers, fostering technical excellence and continuous learning.
•Partner with Regional Sales Leadership to align technical resources with high-impact pipeline opportunities and drive revenue growth for new acquisition and account expansion.
•Oversee technical health, onboarding, and long-term platform adoption for your team’s portfolio, escalating complex architectural challenges and customer risk factors.
•Track and manage team performance against variable quotas, SaaS adoption metrics, and time-to-value milestones to connect capabilities to executive ROI.
•Integrate internal AI tools and automated workflows (e.g., automated RFPs, sandbox provisioning) to reduce administrative friction and maximize time on high-value engagements.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

•5+ years managing, leading, or mentoring customer-facing technical teams (Customer Engineering, Solutions Engineering, Sales Engineering, or Forward Deployed Engineering).
•Strong technical breadth in web security, networking protocols (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise SaaS architecture.
•Proven success in a revenue-aligned or quota-carrying organization with familiarity with SaaS metrics, enterprise sales cycles, and value realization.
•Experience using telemetry, data, and health metrics to manage performance, mitigate churn risk, and drive account expansion.
•Exceptional executive presence and communication skills to interface with C-level stakeholders and translate technical topics into business value.

Experience:5+ yearsEnterprise SaaSWeb securityNetworkingCloud infrastructureTelemetry

Skills:LeadershipMentoringCommunicationExecutive presenceStrategic thinking

Tech Stack:DNSRoutingDDoS mitigationCloud infrastructureEnterprise SaaSSaaS metricsTelemetryPoCsRFPsSandbox provisioningAI toolsLLMsPrompt engineeringJavaScriptPythonWorkers AIAI GatewayVectorizeAPI integration

Company Brief

Cloudflare

Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Cloudflare

1 day ago

Senior Customer Engineering Manager, Majors - Texas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Texas, Austin, Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Recruit, hire, coach, and retain a high-performing team of Customer Engineers, fostering technical excellence and continuous learning.
•Partner with Regional Sales Leadership to align technical resources with high-impact pipeline opportunities and drive revenue growth for new acquisition and account expansion.
•Oversee technical health, onboarding, and long-term platform adoption for your team’s portfolio, escalating complex architectural challenges and customer risk factors.
•Track and manage team performance against variable quotas, SaaS adoption metrics, and time-to-value milestones to connect capabilities to executive ROI.
•Integrate internal AI tools and automated workflows (e.g., automated RFPs, sandbox provisioning) to reduce administrative friction and maximize time on high-value engagements.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

•5+ years managing, leading, or mentoring customer-facing technical teams (Customer Engineering, Solutions Engineering, Sales Engineering, or Forward Deployed Engineering).
•Strong technical breadth in web security, networking protocols (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise SaaS architecture.
•Proven success in a revenue-aligned or quota-carrying organization with familiarity with SaaS metrics, enterprise sales cycles, and value realization.
•Experience using telemetry, data, and health metrics to manage performance, mitigate churn risk, and drive account expansion.
•Exceptional executive presence and communication skills to interface with C-level stakeholders and translate technical topics into business value.

Experience:5+ yearsEnterprise SaaSWeb securityNetworkingCloud infrastructureTelemetry

Skills:LeadershipMentoringCommunicationExecutive presenceStrategic thinking

Company Brief

Cloudflare

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn