Senior Customer Engineering Manager, Majors - Texas

Cloudflare
Texas, Austin, Dallas
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Leadership","Mentoring","Communication","Executive presence","Strategic thinking"]

Lead and grow a team of quota-carrying Customer Engineers who act as technical advisors across the enterprise customer lifecycle. Partner with Regional Sales Leadership to execute technical go-to-market, drive platform adoption, and support revenue growth through PoCs and architectural reviews. Own technical health, onboarding, and long-term adoption, escalate complex challenges, and track performance against quotas and SaaS value-realization milestones while scaling AI-augmented workflows to improve execution.

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FursaFursa
Cloudflare
Cloudflare
1 month ago

Senior Customer Engineering Manager, Majors - Texas

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Last checked: 18 minutes agoStatus: Live

Job Summary

Lead and grow a team of quota-carrying Customer Engineers who act as technical advisors across the enterprise customer lifecycle. Partner with Regional Sales Leadership to execute technical go-to-market, drive platform adoption, and support revenue growth through PoCs and architectural reviews. Own technical health, onboarding, and long-term adoption, escalate complex challenges, and track performance against quotas and SaaS value-realization milestones while scaling AI-augmented workflows to improve execution.
Location: Texas, Austin, Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Recruit, hire, coach, and retain a high-performing team of Customer Engineers, fostering technical excellence and continuous learning.
  • •Partner with Regional Sales Leadership to align technical resources with high-impact pipeline opportunities and drive revenue growth for new acquisition and account expansion.
  • •Oversee technical health, onboarding, and long-term platform adoption for your team’s portfolio, escalating complex architectural challenges and customer risk factors.
  • •Track and manage team performance against variable quotas, SaaS adoption metrics, and time-to-value milestones to connect capabilities to executive ROI.
  • •Integrate internal AI tools and automated workflows (e.g., automated RFPs, sandbox provisioning) to reduce administrative friction and maximize time on high-value engagements.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •5+ years managing, leading, or mentoring customer-facing technical teams (Customer Engineering, Solutions Engineering, Sales Engineering, or Forward Deployed Engineering).
  • •Strong technical breadth in web security, networking protocols (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise SaaS architecture.
  • •Proven success in a revenue-aligned or quota-carrying organization with familiarity with SaaS metrics, enterprise sales cycles, and value realization.
  • •Experience using telemetry, data, and health metrics to manage performance, mitigate churn risk, and drive account expansion.
  • •Exceptional executive presence and communication skills to interface with C-level stakeholders and translate technical topics into business value.
Experience:5+ yearsEnterprise SaaSWeb securityNetworkingCloud infrastructureTelemetry
Skills:LeadershipMentoringCommunicationExecutive presenceStrategic thinking
Tech Stack:DNSRoutingDDoS mitigationCloud infrastructureEnterprise SaaSSaaS metricsTelemetryPoCsRFPsSandbox provisioningAI toolsLLMsPrompt engineeringJavaScriptPythonWorkers AIAI GatewayVectorizeAPI integration

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn