Fire Alarm Technical Support (Notifier)

Honeywell
United States
Workplace: OnsiteFull timeUSD 88,800 - 110,900 annuallyFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Customer-centric mindset","Collaboration","Adaptability","Team building"]

Provide advanced technical support and troubleshooting for Honeywell fire alarm products in the Notifier business, ensuring timely, accurate resolution of complex customer issues. Collaborate with engineering, product management, and sales to improve product performance, and document best practices for customers and internal teams. Work on an onsite schedule in Northford, CT with a rotating day/evening shift, impacting customer experience through continuous improvement.

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Honeywell
Honeywell
4 days ago

Fire Alarm Technical Support (Notifier)

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Last checked: 8 hours agoStatus: Live

Job Summary

Provide advanced technical support and troubleshooting for Honeywell fire alarm products in the Notifier business, ensuring timely, accurate resolution of complex customer issues. Collaborate with engineering, product management, and sales to improve product performance, and document best practices for customers and internal teams. Work on an onsite schedule in Northford, CT with a rotating day/evening shift, impacting customer experience through continuous improvement.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide expert technical assistance and support to customers for complex fire alarm issues.
  • •Collaborate cross-functionally with engineering, product management, and sales to resolve technical problems.
  • •Deliver timely and accurate technical solutions to enhance customer satisfaction.
  • •Document and communicate technical solutions and best practices to customers and internal stakeholders.
  • •Support continuous improvement by driving product functionality and customer experience outcomes.
Travel: Low travel

Pay and Benefits

Salary: USD 88,800 - 110,900 annually
Perks:Health InsuranceDentalVisionLife Insurance401kFlexible SpendingEapParental LeavePaid LeavePaid Holidays

Key Requirements

  • •Minimum 5 years of Fire Alarm Technical Support experience.
  • •Extensive people management experience.
  • •Strong technical proficiency with fire alarm products and related systems.
  • •Experience using CRM tools and support ticketing systems.
  • •Knowledge of networking, software, or hardware systems relevant to Honeywell’s product portfolio.
Education:
Skills:Problem-solvingCustomer-centric mindsetCollaborationAdaptabilityTeam building
Certifications:NICET FAS
Tech Stack:CRM toolsSupport ticketing systems

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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