Trane Technologies

4 months ago

Customer Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Manage and grow relationships with existing Trane customers by delivering consultative, service-first support. Through proactive visits, you’ll uncover customer needs, recommend valuable solutions and service packages (including preventive maintenance and upgrades), and monitor satisfaction and service performance. Coordinate internal teams to resolve issues, oversee service workflow (orders, site follow-up, quality oversight, invoicing and collections), and drive maintenance renewals to increase service market share.

Location: China

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Deliver consultative, customer-first service to earn trust and build long-term embedded service partnerships.
•Conduct effective customer visits to understand and extract needs, and provide valuable solutions with maintenance renewals and exit/return service contract targets.
•Apply HVAC system knowledge and company standard service packages, prepare equipment operating reports, and propose preventive overhauls, air-quality management, and HVAC/electromechanical system operating services.
•Track customer satisfaction, responsiveness, service standards, failure/energy efficiency indicators, and stay informed on customer budgets, approvals, and procurement/renewal processes.
•Coordinate internal resources across operations and technical support; manage service workflow (order management, on-site follow-up, construction quality, invoicing and collections) and expand maintenance renewal and service contract coverage.

Key Requirements

•Associate degree or above in an HVAC-related field, with knowledge of using office software.
•3+ years of HVAC-related service sales experience, including familiarity with central air-conditioning and related systems (data center/room systems, water systems, terminal units, control systems).
•Strong customer service mindset aligned with customer-first values, with the ability to capture and extract customer needs.
•Willingness to learn a systematic sales management framework.
•Good communication, optimism, and teamwork mindset; willingness to innovate and help others.

Experience:HVACService sales

Education:Associate's in HVAC-related

Skills:Customer focusCommunicationTeamworkProblem-solvingCustomer needs discovery

Company Brief

Trane Technologies

Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn

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Trane Technologies

4 months ago

Customer Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: China

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Deliver consultative, customer-first service to earn trust and build long-term embedded service partnerships.
•Conduct effective customer visits to understand and extract needs, and provide valuable solutions with maintenance renewals and exit/return service contract targets.
•Apply HVAC system knowledge and company standard service packages, prepare equipment operating reports, and propose preventive overhauls, air-quality management, and HVAC/electromechanical system operating services.
•Track customer satisfaction, responsiveness, service standards, failure/energy efficiency indicators, and stay informed on customer budgets, approvals, and procurement/renewal processes.
•Coordinate internal resources across operations and technical support; manage service workflow (order management, on-site follow-up, construction quality, invoicing and collections) and expand maintenance renewal and service contract coverage.

Key Requirements

•Associate degree or above in an HVAC-related field, with knowledge of using office software.
•3+ years of HVAC-related service sales experience, including familiarity with central air-conditioning and related systems (data center/room systems, water systems, terminal units, control systems).
•Strong customer service mindset aligned with customer-first values, with the ability to capture and extract customer needs.
•Willingness to learn a systematic sales management framework.
•Good communication, optimism, and teamwork mindset; willingness to innovate and help others.

Experience:HVACService sales

Education:Associate's in HVAC-related

Skills:Customer focusCommunicationTeamworkProblem-solvingCustomer needs discovery

Company Brief

Trane Technologies

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn