Director of Customer Success

Lead Navina’s Customer Success team for strategic health system accounts, driving customer acceptance, retention, and measurable outcomes through a data-driven KPI approach. Build executive-level relationships with clinicians and C-level decision-makers, advocate for client needs, and coordinate internal partners across Product, Implementation & Support, and Medical. Own onboarding and ongoing account operations, including virtual and in-person meetings, while contributing to product cycles and roadmap planning.