Customer Success & Product Manager

Wing Assistant
Buenos Aires
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["High ownership","Customer obsession","Strong communication","Problem-solving","Organizational skills"]

Own customer onboarding and requests end-to-end, helping customers adopt and maximize the platform while removing blockers. Serve as a technical expert to build and configure workflows, integrations, and AI-powered solutions, troubleshoot implementations, and create demos or proof-of-concepts. Translate customer needs into product requirements and user stories by partnering with Product and Engineering, and maintain accurate account and documentation records. Drive adoption, satisfaction, and expansion opportunities.

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FursaFursa
Wing Assistant
Wing Assistant
22 hours ago

Customer Success & Product Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own customer onboarding and requests end-to-end, helping customers adopt and maximize the platform while removing blockers. Serve as a technical expert to build and configure workflows, integrations, and AI-powered solutions, troubleshoot implementations, and create demos or proof-of-concepts. Translate customer needs into product requirements and user stories by partnering with Product and Engineering, and maintain accurate account and documentation records. Drive adoption, satisfaction, and expansion opportunities.
Location: Buenos Aires
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries and requests quickly, removing onboarding blockers and ensuring clear follow-through and communication.
  • •Become an expert in the Central products, build and configure workflows on behalf of customers, and troubleshoot implementations via configuration and product changes.
  • •Conduct customer conversations to understand workflows and translate needs into product requirements, user stories, specifications, and actionable implementation details.
  • •Use AI tools to research, prototype, improve prompts, build AI-powered workflows, and create demos and enablement materials tailored to customer use cases.
  • •Modify and configure customer accounts, maintain accurate records of requirements and outstanding items, and identify upsell/expansion opportunities.

Key Requirements

  • •Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related technical field.
  • •2+ years of experience in Customer Success, Account Management, Solutions Consulting, Product Management, SaaS Implementation, Technical Support, or a similar customer-facing role.
  • •Experience working with SaaS or technology products, preferably in a fast-growing or startup environment.
  • •Strong written and verbal communication skills with the ability to work effectively with both customers and technical teams.
  • •Comfort with APIs, webhooks, integrations, automation, scripting, and AI tools, including the ability to write, test, and improve prompts.
Experience:2+ yearsSaaS
Education:Bachelor's
Skills:High ownershipCustomer obsessionStrong communicationProblem-solvingOrganizational skills
Tech Stack:APIsWebhooksZapierIntegrationsScriptingAutomationAI toolsLLMsPrompt engineering

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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