Tonal

1 month ago

Senior Manager, Last Mile & Field Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior leader responsible for Tonal’s servicing, field operations, and last mile network. Oversees internal teams and outsourced partners to optimize repair, installation, and post-sales service across geographies, using data-driven methods to improve delivery quality, cost efficiency, and member experience while scaling operations for growth.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead Tonal’s field operations and last mile strategy across the U.S.
•Oversee a multi-site outsourced network of repair and installation partners, ensuring quality and scale across geographies.
•Develop and implement scalable operational strategies to improve delivery quality, service levels, cost efficiency, and member experience.
•Define and own the operational roadmap for field services and last mile, aligning with business strategy and seasonal demand patterns.
•Build and maintain post-sales service experiences for B2B and healthcare journeys and proactive maintenance programs.

Pay and Benefits

Salary: CAD 155,000 - 165,000 annually

Key Requirements

•7-10 years of experience in repair/servicing, field operations, last mile logistics or related operational leadership roles.
•Significant experience managing outsourced service provider networks across multiple sites on a national scale.
•Deep understanding of complex servicing and last mile operations, ideally involving large hardware, big bulky delivery, complex installation, or in-home service models.
•Proven success leading field teams, building new operational processes, and driving continuous improvement initiatives.
•Strong understanding of operational metrics, financial performance, and unit economics.

Experience:7-10 yearsConsumer electronicsFitness equipment

Skills:LeadershipCommunicationProblem-solvingStrategic thinkingData-driven

Languages:English

Company Brief

Tonal

Designs and sells a connected home strength-training system combining digital weight hardware, personalized coaching, and AI-driven workouts. Tonal offers subscription-based fitness programming, performance tracking, and guided resistance training for at-home users.

Industry: Fitness

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Tonal

1 month ago

Senior Manager, Last Mile & Field Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead Tonal’s field operations and last mile strategy across the U.S.
•Oversee a multi-site outsourced network of repair and installation partners, ensuring quality and scale across geographies.
•Develop and implement scalable operational strategies to improve delivery quality, service levels, cost efficiency, and member experience.
•Define and own the operational roadmap for field services and last mile, aligning with business strategy and seasonal demand patterns.
•Build and maintain post-sales service experiences for B2B and healthcare journeys and proactive maintenance programs.

Pay and Benefits

Salary: CAD 155,000 - 165,000 annually

Key Requirements

•7-10 years of experience in repair/servicing, field operations, last mile logistics or related operational leadership roles.
•Significant experience managing outsourced service provider networks across multiple sites on a national scale.
•Deep understanding of complex servicing and last mile operations, ideally involving large hardware, big bulky delivery, complex installation, or in-home service models.
•Proven success leading field teams, building new operational processes, and driving continuous improvement initiatives.
•Strong understanding of operational metrics, financial performance, and unit economics.

Experience:7-10 yearsConsumer electronicsFitness equipment

Skills:LeadershipCommunicationProblem-solvingStrategic thinkingData-driven

Languages:English

Company Brief

Tonal

Industry: Fitness

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn