Strategic Account Manager

Unifonic
Riyadh
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Ownership","Communication","Collaboration"]

Own a portfolio of high-value enterprise accounts across regulated industries in Saudi Arabia, building trusted executive relationships and driving retention, renewals, and expansion. Develop account plans, uncover upsell and cross-sell opportunities, and lead governance business reviews. Coordinate with Sales, Product, Customer Success, Delivery, Finance, Legal, and Support to deliver measurable customer outcomes. Use strong CRM discipline and leverage AI tools to identify growth insights and manage account health and escalations.

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FursaFursa
Unifonic
Unifonic
1 day ago

Strategic Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own a portfolio of high-value enterprise accounts across regulated industries in Saudi Arabia, building trusted executive relationships and driving retention, renewals, and expansion. Develop account plans, uncover upsell and cross-sell opportunities, and lead governance business reviews. Coordinate with Sales, Product, Customer Success, Delivery, Finance, Legal, and Support to deliver measurable customer outcomes. Use strong CRM discipline and leverage AI tools to identify growth insights and manage account health and escalations.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and manage a portfolio of strategic enterprise accounts, serving as the primary point of contact for senior stakeholders.
  • •Drive ARR, retention, upsell, and cross-sell targets by developing and executing account plans.
  • •Lead renewals and commercial negotiations, including executive business reviews and governance meetings.
  • •Monitor customer health, adoption, satisfaction, business outcomes, and coordinate escalations to resolution.
  • •Coordinate cross-functionally with Sales, Product, Customer Success, Delivery, Finance, Legal, and Support; maintain accurate forecasting and opportunity tracking in CRM.

Pay and Benefits

Equity and Bonus:Equity
Perks:Annual BonusGosiShare SchemeHoliday DaysBirthday OffParental LeaveRemote Work

Key Requirements

  • •Bachelor's degree in Business, Engineering, Technology, or a related field.
  • •5+ years of experience in Enterprise Account Management, Strategic Accounts, Customer Success, or Enterprise Sales.
  • •Experience managing large enterprise or government accounts and achieving revenue growth and retention targets.
  • •Strong commercial and negotiation skills, including executive presentation and stakeholder governance.
  • •Proficiency in CRM tools (HubSpot, Salesforce, or equivalent) and familiarity with SaaS/CPaaS/CX/AI/telecommunications industries.
Experience:5+ yearsSaaSCPaaSCXAITelecommunicationsTechnologyGovernmentBFSI
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingOwnershipCommunicationCollaboration
Languages:ArabicEnglish
Tech Stack:HubSpotSalesforceChatGPTMicrosoft CopilotClaudeGemini

Company Brief

Unifonic
Provides a customer communication platform that helps businesses send SMS, WhatsApp, voice, and other omnichannel messages through APIs and workflow tools. Serves enterprises seeking to automate marketing, support, and transactional communications across the Middle East and beyond.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2006
WebsiteLinkedIn