CSR/Teller - Maple M5 (Commerce Township MI) - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Problem resolution","Sound judgment","Initiative"]

Provide excellent customer service in all interactions as a teller/CSR, listen to customer needs, answer questions, follow up, and help resolve issues while maintaining confidentiality. Perform daily office and cash-handling responsibilities, keep accurate balancing records, and stay current on retail policies and procedures. Handle consumer and business problems professionally and refer customers to bankers and business partners for consultative conversations using tracking tools.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller - Maple M5 (Commerce Township MI) - Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service in all interactions as a teller/CSR, listen to customer needs, answer questions, follow up, and help resolve issues while maintaining confidentiality. Perform daily office and cash-handling responsibilities, keep accurate balancing records, and stay current on retail policies and procedures. Handle consumer and business problems professionally and refer customers to bankers and business partners for consultative conversations using tracking tools.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer service, listen to needs, ask questions, and guide customers to the right financial solutions.
  • •Follow up on customer questions and resolve issues to provide a positive customer experience.
  • •Perform daily office responsibilities, including maintaining balancing records and correcting outages with support as needed.
  • •Maintain up-to-date knowledge of bank policies and financial center procedures.
  • •During customer interactions and outreach, identify needs and refer customers to bankers and business partners using tracking tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash-handling experience is required for the role.
  • •Comfortably and confidently interact with the public while adhering to dress code guidelines.
  • •Demonstrate initiative and sound judgment in decision-making and problem resolution.
  • •Demonstrate knowledge of retail policies and procedures and be flexible with scheduling.
Education:High School
Skills:Customer serviceConfidentialityProblem resolutionSound judgmentInitiative

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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